They weren’t able to give an invoice saying they have problems with Expedia and they need to fix the problem before they can give me an invoice. They didn’t say what kind of problem was it but they will not be able to do my invoice until problem is solved. I won’t be reimbursed for this by the company I work for until I submit a formal, Mexican invoice

Breakfast was excellent! Fresh and delicious!

Great

clean room

The hotel is clean and spacious. There are many great retairants between 5 and 10 minutes away up a quiet street.

Great experience

Clean room!

The room is very much neglected. The mirror by the bathroom is falling apart. The bed sheets had make up stains. The rug needs some washing because it’s super stained the drawers were falling apart and hard to put back in when we used them for our clothes. And the towels were full of lint.

Clean room, great bed, great food, great staff only place I stay in Hermosillo.

Breakfast was not included in my reservation. Just parking, which was was fine.

Courteous staff, amenities in general

Buen servicio

Very good

I would recommend this hotel to everyone especially business travelers

Very modern and quiet room. The staff are amazing!

Great service

I've stayed at Hotel Lucerna a handful of times over the years and it is probably my go-to in Hermosillo. The location is solid, it's great value for money, and the breakfast is good. The only thing I would suggest is that management make water and coffee available in the lobby for free. I am sure I'll be back multiple times in the years to come.

Everything is good

Hermoso hotel con excelente servició

Last couple of times it seems that they’ve let this property down. Shame.