Basic room amenities are unavailable. We went in january, which is one of their milder months and there was no heater whatsoever in our room. What made matters much worse is that there is no hot water in the room either. There is a small geyser which barely lasts one quick shower. There was 3 of us in a big room and even after following their wait times for hot water, we all regualrly ended up in cold showers. There is no wifi included in rooms; there are 2 lockers available in the room but you have to pay additonally to use them. Simply overall it was an inconvenient stay, which i would not recommend. There is free safe street parking available included though, which is good. And location is good for beaches.

Easy check in. Good room.

We stayed overnight on a last minute booking after a flight was cancelled. The studios were relatively "no frills" but clean and comfortable and a reasonable size. There was a nice balcony with table and chairs overlooking the pool. Linen, towels, kettle, crockery, toaster were provided but no toiletries other than soap. There was a microwave and hob, with a few pans etc. There's a small fridge. The pool area looked quite nice although we didn't use it. Although the property was full it was quiet (Sunday night between Xmas and New Year). The staff were very helpul - they booked a taxi for us to get back to the airport in the morning and responded very quickly by email when I contacted them subsequently to ask for the invoice in soft copy. It was perfect for what we needed for an overnight stay arranged at the last minute.

*Cons: 1. No free internet in the room. You have to pay for internet per day and per device, and the prices vary. 2. Not enough hot water. The hotel booklet says the hot water boiler is 40 liters. It is not even enough for one person to take a shower. I had no hot water while washing my hair. You cannot imagine how cold it was, especially since there was a winter wind storm that day. By the way, the water is yellow in color. * Pros: 1. Good location. There is a bus stop right in front of the hotel, which can take you to most major tourist attractions, although buses may come only every 20–30 minutes, or sometimes even every hour. 2. Fully equipped apartment with a fridge, stove, knives, forks, plates, etc. * Neutral stance: 1. No air conditioning, only a ceiling fan. The weather changed quite fast, one day crazy hot (we were melting), one day with a wind storm (quite cold). 2.Room and equipment overall are quite clean but there is someone white hair everywhere.

Ok for a night stay over but apartment was very outdated. Most of the main lights didn’t work and no aircon.

A great hotel offering a central base for Playa de las Americas and Cristianos, both offering restaurants, shops and bars galore to suit all tastes. The hotel is basic but is always clean, comfortable and has lovely helpful staff in reception and pool bar which is very popular.

The Whala hotel is an excellent choice for couples, families and groups.The location is central for Americas and Christianos offering beaches and restaurants to suit all tastes. The hotel is welcoming with helpful staff in reception and the pool bar.We had a great stay and will be back in a few weeks.The rooms are always well cleaned and have good facilities for a comfortable stay.

Stayed in Whala for our last night in Tenerife. Hotel offers value for money and has nice pool/bar area. Reception manager was extremely friendly and although we arrived 10:30 am he could offer us our room immediately. Then helped us out the next day with luggage. The rooms are a bit old so guess rennovation is needed. It was extremely warm during the night but we managed with fans in the ceiling, AC would have been preferred. But all in all we had a good stay.

Excellent resort-like stay!

Great place to stay! We loved the pool and dining options! Easy to find and easy pick up place for excursions!

The person who did my checking is really nice 👌

The person who did my checking is really nice 👌

It was fine. The room was a bit tired and would have been nice to have a couple of English TV channels but it was fine.

For what we paid the hotel is outstanding, the Guy on reception is super friendly and very knowledgeable about the local area,, he can’t do enough for you. The hotel is really relaxed about bringing your own drink etc to the pool. The pool bar is superb and very reasonable cost wise. The location is fantastic, especially if you’re on a budget, very clean and the water in the swimming pool is immensely clean and warm in the bottom pool! Those wanting to cool off chose the top pool. We will definitely come back every year as this part of Tenerife is fantastic… thank you for a lovely stay

Friendly service & a nice big room. Location was ideal as there's a bus stop directly outside the hotel so easy access to anywhere in the area including the airport.

Hotel and room was very clean and all staff were very friendly

I got what I paid for. Wasn’t the best, but for the price was good enough for a few nights. However at night the bar under the hotel is very noisy until very late!

Friendly staff, very clean and great location with supermarkets, bars and restaurants nearby and a short walk to the golden mile. Number 40 airport bus stop right outside the hotel.

This apartment hotel was excellent. I do B&B and in my opinion the cleaning team are excellent. The desk staff were polite and helpful and available 24hrs per day. The hotel is 10 minutes easy walk the the beach and as a solo traveller I felt safe in the area. The apartment had a small kitchen area with crockery, cutlery, hob, microwave and sink. I would definitely stay there again and would recommend the place to anyone.

Will return… brilliant service & pool bar manager so friendly too.