The loft apartment seemed more like an apartment sublet than a traditional hotel. This loft was difficult for us to find. We did not see the name (La Giola) located anywhere on the outside of the building which has the appearance of an office building (which says something like "Angel Plaza" on the outside door). Upon arrival, we rang the buzzer of the apparent office complex and the person at the desk rang the La Giola contact who came over. There was a locked dark small hallway for the room. There was little explanation of the features of the room and no phone provided in the room for questions or outside calls. The contact person did reply when we emailed that we could not operate the A/C. It took us a long time to figure out how to work the TV so be sure to get instructions before the contact person leaves. I also suggest getting instructions on how the heating/AC works while the person is there. There was no daily cleaning service or towel replacement. We found there were insufficient supplies for keeping the kitchen area clean (e.g., no broom - no kitchen towels, but a roll of paper towels). The sofabed was the 4th bed and we do not recommend the comfort of it. There was noise through the walls from the room next door. The loft includes cement walls. The bath is tiny and there are no towel racks supplied for hanging the towels.