The staff is very helpful, we arrived late at night but we still can check in. the hotel is very near to namba station, you can just walking, even late at night in winter just only 10 minutes if you walk with kids and suitcases. there were free ice cream, coffe and tea. I booked a small room that can accomodate my family (2 adults n 2 kids) with very affordable price, the room was warm, they have small bathroom but enough for my family. the hotel next to lawson, family mart, yoshinoya, you just can walk to glico sign.