Overall Ratings & Reviews Aqualuz Troia Rio by The Editory

It was probably a nice place to stay years ago but now it is old, not a good maintenance. The door under the sink in the bathroom really need to be replaced. Probably a nice place for family and kids but unfortunately not for us. I should read more about the description before booking. This is only my mistake.

Absolutely disappointing. The hotel property was advertised with wellness centre, pool, gym etc. however, it seemed to be all under maintenance at the same time. The condition of the indoor pool was absolutely filthy and unclean. Me and my partner had to travel to another hotel to use their swimming pool. No help from management. Staff at reception admitted pool had not been clean and poor management. Booked a massage and the masseuse never showed up on the agreed date, she then sent a text message saying she had to cancel last minute. This hotel has a lot of potential, unfortunately it does not meet the standards of a 4 star hotel. Very expensive stay for unusable facilities. Waste of money!

Fabulous place; peaceful and beautiful area, huge sandy beach with shallow water. Hotel has a lovely pool, its staff was very friendly spacious room with large terrace and amazing view. Fantastic breakfasts The only minus for me was lack of coffee/tea maker, I think hotel at this standard should provide it.

an excellent place, but a lot of kids, the people at the lobby very thoughtful, especially Raquel.

The property infrastructures are very used and not so much clean. In term is restaurants the capacity is not porpotional to the needs. Food was not enough at dinner. The breakfast needed to wait to get a seat and the lack of options for a 4 star hotel.

To big, lobby bar closes early, Couple sleep on separate beds. 👎

Very picturesque but a bit clostrifobic a couple of days would be enough

The hotel has no double bed, the guests have to manage to move the furniture, if you want join the beds. The room furniture has poor quality. The hotel has no staff to help with the luggage. No free parking around the hotel. Breakfast is nice.

Suite w/ 1 bdr provided enough space for us (and enough crawling opportunity to our toddler). Beach is really close, good 0-3 yrs playroom, four pools (the external ones are chilly before noon). If I could rebook then would not choose the breakfast option (as it is pretty mediocre), rather buy quality ingredients at the supermercado (5 mins walking distance) and prepared by myself. A pool bar would be good (now you have to go in from the pools to the a/c-ed lobby). Staff was really helpful (and although due to the young age of our kids we not really could use the service of the animators, they seemed to be great).

Hotel property and area is beautiful. Resort pool and amenities are nice, rooms are a little dated and beds uncomfortable

Visited off season so the local area was very quiet and little was open. Hotel and indoor pool were great for just a few day relaxing away from the crowds. Staff were a little grumpy. WiFi was terrible and unusable.

Staff needs training Leaking roof in halls ways Pool deck in terrible condition...shows it’s age

Poor customer service at checking in, staff poorly trained. Large rooms, great view!!!! but with terrible mattresses...very outdated. Restaurant with good service but poor quality in food. Poor selection (only two dishes available). Even off season a 4 star hotel should be two steps up from a 2 star hotel

Not terrible, but the price is too high for the facilities and the overall service.

If you dont have a child, dont stay here. All the hotel is full of entertainment such as swimming pool, sauna, gym, etc. But you cant use because kids are everywhere playing, yelling and running all over the place. If you want some peace, be away from this hotel.

Nice condo hotel, but not a 5 star. OK views. Average furnishings in living room, but terrible in bedroom - two twin beds pushed together to form a king, but not with king sheets. No coffee maker in room. No washer/drier. Limited cooking utensils. Hotel is dead in the off-season and limited entertainment unless you are in one of their all-inclusive French groups. Wouldn't go back.

The only thing; During the night need same place to get a bottle of water

I have spent 7 days in this hotel and I have to say that just after 3 I wanted to go back home. Internet is just a joke. They say it is provided in your room, this is a lie. You can say you should not need internet on holiday, well this is false as you need it to find a restaurant, to look for something to visit around or even to read the news in your language, as only Portuguese newspaper are available here. Internet was decent only in the hall of the hotel. But that s nothing, I was expecting to have a relaxing holiday, and that s not really the case. And it s unbelievable to think that this was due to the poor choices of management. Two main points: a) They decided to organise some daily courses (Zumba, acquatic courses, etc) for which every day very loud music was put on for 2-3 hours (it bothered me and I was on the 5th floor). b) They decided to call a company to cut the lawn around the pool. It s ok. In general, but was it necessary to do it from 9 o’clock in the morning to 14 ?? And still in high season. For a place that is charging the amount of money they charge per day I would expect much better management. In addition the hotel is overcrowded, it was the last week of summer and no sunbeds were available, with at least 30 people lying on the lawn. They will never see me again.

Booked this hotel to have a quiet weekend. It was perfect for that. Perhaps a little too quiet as there was only one restaurant to eat at however it was excellent. The breakfast buffet was very average.

Just spotless. I did not check restaurants as we had a Kitchen and a well furnished supermarket 200mt away :)