Overall Ratings & Reviews Embassy Suites by Hilton Palmdale

The doors wouldn’t open with the card, we waited outside for over 5 minutes trying to get into the building and another 5 to get into our room. The room looked like it was thrown together by leftover furniture from a reno. The shower door had no weather stripping so the water would pool outside the door, it was a slipping hazard. The doors in the room would not lock, so goodbye privacy. And the carpet was filthy.

Super clean, friendly staff, beautiful view, and nice room layout.

Like this hotel the best of all hotels in the Lancaster, Palmdale and Rosamond area. Indoor pool and the breakfast are what rates above every other hotel around but the rooms are extremely nice,and they all have separate living rooms from bedrooms. Highly recommended!

Employees were great l, buffet was better than we expected. Bed was comfortable

Excellent first time trip to Palmdale. Hotel was clean and spacious with gorgeous rooftop views. Looking forward to another visit in the near future.

friendly. fast and easy..

No complaints

The staff is really friendly and made check in very easy

Was not happy with a room not being at check in time. Was about 20 minutes I had to wait. Was told they are under staffed. Also I asked about some kind of compensation and was ignored.

everything was grear

The unfriendliest staff! Wouldn’t go back

Staff was very helpful. Room was so nice. Set up was superb.

Nice hotel stay

Always nice place to stay.

Friendly staff. Clean room.

I recently stayed at the Embassy Suites in Palmdale and, unfortunately, had a disappointing experience. As a Hilton Honors member for over 10 years, I’ve come to expect a certain level of quality and service, but this stay fell short. Upon check-in, one of the elevators was out of service, and the maintenance room next to it had to be left open. As a result, there was a strong smell of oil in the area, which was unpleasant and unwelcoming. The water features at the front of the property showed clear signs of calcium buildup, and there were exposed electrical outlets nearby—something that seemed potentially dangerous with water so close. We stayed in Room 209, which showed significant signs of wear and tear. The ottomans were torn and stained, the room wasn’t cleaned properly, and there were visible scuff marks on the walls. The shower head was leaking, and the handle had mold stains. Most frustrating of all, the sink made loud gurgling noises throughout the night. Every time someone above us turned on their faucet, it kept us up. I was also told that housekeeping would come by to freshen up the room, but, no surprise, no one ever showed up. I reported all of these issues to the front desk at checkout and was told that a manager would follow up with me. No one ever called. This lack of follow-through and poor communication was incredibly disappointing, especially for a loyal Hilton guest. It’s clear that maintenance and guest service standards at this location need seriou

Everything was great, I would definitely stay there again.

Very nice

Customer service is awesome

Great place to stay