Breat food great a

Best family vacation. Highly recommend

Great staff, super welcoming, lovely pools.

The place and the staff and food location and everything actually is good! I recommend this place for a nice family vacation .

great amenities, the rooms are a bit outdated. could use some work then the property would be amazing.

Overall very happy with our stay. Lovely hotel, friendly staff, good food and drink throughout and lived the water slides. One downside is the lifts to move between floors are a little small which can bring delays at times.

The rooms are very dated and could do with an upgrade...though good facilities generally. The Steinberger Aldau is much better in terms of cleanliness and overall experience

Lovely, clean hotel with great facilities. Convenient for the airport and a short walk to the beach at the Aldau. The staff are excellent, friendly, knowledgeable and bend over backwards to make your stay comfortable. Away from the hotel complex I wouldn't feel particularly safe to venture out as a lone female at certain times but felt fine going for a run in the mornings.

Room was like a chicken cage. Loud washroom fan, malfunction sink and safe. Beach was filthy and packed with seats, without any privacy or space to set. Food is below average.

Fantastic hotel and resort. Everything kept spotlessly clean and in excellent condition. A great variety of pools suited to adults and families alike. Easy access to the beach through very pleasant grounds of neighbouring hotel. Highly recommended.

Super nice spa awesome entertainment for children and adults plus all inclusive you have burgers hotdogs fries all day long plus an ice cream machine and cola machine at your disposal seriously nobody does that not my first time and won’t be my last

The hotel is excellent for families but not recommended for couples at all , very busy, children , I choose a honey moon room but unfortunately it was like others room no privacy no quiet atmosphere, loud everywhere especially in the aqua park.

Highly disappointed!! room had an unbearable stench - from bathroom drain??? no available chairs at the poolside/water slides Food and beverage was of a very poor quality and meal times was like being in a hostel!!!! wifi was very poor and only 2 devices allowed to connect per room It is such a shame to note that the local nationals/Egyptian guests are treated badly by your staff!! - Please note that all guests are paying guests and should NOT be treated any differently!!!!!!!!!! Previously stayed at Steingenberger El Gouna which was satisfactory

Amazing and wonderful and lovely hotel prefer to stay in for any incoming visit

We ware surprised that the guests reserve the chairs around the swimming pools starting from 8 am, and keep it reserved till the end of the day. We couldn’t find any chair around the swimming pools during all the days we stayed there. The hotel management knows about this issue and they don’t have any solution. The Restorant is very busy all the time. فوجءنا بان ضيوف الفندق يحجزون الكراسى حول حمامات السباحه من الساعه الثامنه صباخا و لا يتركوها حتى نهايه اليوم. اداره الفندق تعلم ذلك و لاكن ليس لديها حلول .لم نستطع ان نجد اى كرسى حول حمامات السباحه خلال الفتره التى قضيناها هناك المطعم مذدحم جدا فى جميع الاوقات المط

Great welcoming, smooth check-in & checkout (special thanks to Mina from reception team). Good overly service, lovely pools & poolside bars and good food. Totally recommended!

i would like to thank the hotel management team for the excellent work they are doing to maintain the best customer service with international standard special thanks to Mr Emad Samaan in reservations and Mr Ayman Saad at the restaurant who were treating me with extra care. this hotel has best customer service level you can ever get in Egypt food was above excellent/ beach was clean/room was very comfy. the only 2 comments that i need to bring to the management attention are:the cart that transfer customers to the beach was always late on both ways and i noticed that the drivers hang around quite often and i may recommend using 2 carts for both ways all the time for both directions because during my stay there was only one cart working all the time and sometimes i waited more that 15 min in such hot weather. 2nd the diving center was far below level, i only took one trip to Gifton island and the only good thing with the nice service from our guide Fady and Bassem BUT the food was not ok at all no dessert provides NO COLD DRINKS or bottled water provided plus a hygienic DISASTER done by one of the stuff who was using his bare hand to put ice at the drinking water which i can grantee was NOT bottles just tap water, i do not blame the poor guy but i blame the management who did not put a qualified person for food and beverage on board of the boat,and although the diving center is independent but this image is reflected back on stiegenberger...

This is my second stay at this hotel after two years. Everything has changed to negative, nobody seems to be working who was working two years ago. The ingredients used to prepare food is low quality, the food is repetitive, not fresh. They offer powder mixture as orange juice and not generous with all other drinks as it was before. The hotel is not multinational, the guests were all from the German speaking countries and the open buffet was anything but various varieties of potatoes. The desert section is unbelievable, they offer cheap jelly as desert! As for the rooms, the bathrooms are smelling no matter what, the air conditioners are old and noisy, there is a constant sound of construction ongoing in some sections, they leave 1 shampoo for 2 guests, you always need to ask for everything. The hotel staff are young and inexperienced. The minimum conditions for security are not met. When you have a problem, they just get offensive and blame you. This is their solution. Do not waste your money for this 2 star hotel.

Overall, this was a great experince for my Family. The hotel is kids friendly with alot of nice activities.

Great service best hotel in hurgada thanks imad shakir the manager for the great service