Staff was really helpful

Staff are very good and clean room

The property and staff were great. I would highly reccomend if you are ever in Kottayam.

The front desk is very disorganized. Refrigerator is not working and I’m supposed to be here for 9 days. They said they will not replace the refrigerator and won’t say why. They just tell you that it’s not working and not even an apology. They are also extremely nosy, always asking if someone is staying at the hotel. The Skybar is a joke, no one is there either the day or at night. Also, no curtain in the bathroom to separate the shower and toilet, so when you take a shower water is all over the bathroom. I spent so much time cleaning up the water and asking for more towels. I will probably leave early and check into the grand ambassador.

Great service

Very good

Excellent dining experience. Wifi signal was extremely weak to non-existent. Courtesy of staff is dependent on your attire.

Friendly staff, excellent service and overall a pleasant stay

Very comfortable stay

City centre

Location

Hotel is very good loaction all over very good, swimmig pool is not maintained, pool is infront of public roof top bar, break fast was very good,

The staff at reception is rude, maintenance is very bad. Asked for water bottles and never got it was told all staff are busy asked for help to fix tv noone came rooms are poorly maintained even suite rooms

Pro - Staff , restaurants, food quality , nice bar ,swimming pool Didnt like - Strong smell of cigarettes in the both rooms i have booked . Lack lf hot water . They had issues with bouler i belive .

Mostly okay, bathrooms are tired, bed sheets are clean but some are stained, food is of good quality, varied and plentiful however table placement mats are often found with food debris on them, staff are very helpful and very respectful of guests

This is an old hotel pretending to be a luxury hotel, but has done very little to deserve a good tag or rating. Very curious layout , esp the access to restaurant -- which is almost "shady" looking. Has close access to a Bar and all focus seems to be on it. None of the good facilities you expect, are available here like a gym. The restaurant had very poor choice of snacks or veg food with poor service -- "don't care" attitude, we felt ! The shower area in the bathroom -- all water flows across the bathroom since there is no barrier or a long enough shower curtain. The shower-head, of an old-type could not be adjusted to direct the water suitably. Other points, I have mentioned in another segment below. While it is the middle of the city, it has nothing much else going for it. My family didn't enjoy the stay due to overall below-par feel. Definitely over-priced for the offering.

Booked two nights. Left after one night. Blah blah etc

The hotel is centrally located in Kottyam and the service is good. We were upgraded to a better room. The blanket was a little short for the size of the bed.

Rooms are decent and food is good, should provide room for drivers.

Pas de wifi constant + bcp de problème de communication avec le personnel