Overall Ratings & Reviews Canal Court Hotel

The Canal Court is a good place to stay, central, clean and comfortable. However, it needs some basic security and client management. At one point, there were at least 6 children running around the public bar areas, lifts and stairs and yelling and screaming. If their parents aren't going to stop them doing that, then the staff need to have a word with the parents. And sorry if this annoys parents reading this, but NOBODY enjoys trying to have a quiet drink with children constantly making noise, even parents of non-noisy children. On another occasion, three hoodied kids unaccompanied by parents came up to where we were sitting and asked us for money. (No, we didn't give them any.) The staff came and asked them to leave eventually, but there really should be somebody on the door stopping them getting in. But probably the worst thing about the Canal Court public bar areas is the music. Annoying 80s and 90s pop and rock that absolutely NOBODY was listening to. Even for people who like that kind of thing - I assume there are some - it wasn't loud enough to really listen to. And people come to the Canal Court to be with friends, have a drink or something to eat, not to listen to old music. It WAS still loud enough to be annoying, though. That's what really lets the place down, I think.

It was a very busy weekend but the staff were rude. The food was expensive and not good - it was mainly the waitresses that were downright rude. Breakfast was not good. The staff at the spa were friendly and that was ok. Nice Sauna … but this is not a 4 star hotel. No reflection on the town which was fine.

Great location and fabulous service from their wonderful employees

Welcoming friendly staff, from the reception, to the diner to the bar. Lovely, comfortable room. And great that the Canal Court is a good base to trek the local area, including the Mourne Mountains - and the sea.

Have stayed here many times and it never disappoints. Love the leisure centre, outdoor hot tub is class. Food is gorgeous, huge helping, and breakfast is delicious. Great location and brillian shopping near by. Staff are so friendly and helpful, nothing is too much trouble. Will be back.

On arrival greeted by Sorcha, so lovely and kind, room was not ready so got to have a lovely pink gin in bar, again friendly staff. Back out to Sorcha, lots of chats, I admit Im a high maintenance guest but they go above and beyond to help you. Room huge and warm or cool, gr8 tv channels, fab wifi, breakfast in room is great, they forgot me 1st morn even tho card was outside door by 10pm nigjt before but within 5mins dropt me up tea and coffee, housekeeping are all kind and caring...Becks on checkout was lovely too, they just went above and beyond for me and it was so much appreciated. Its my fav hotel in the the whole of Ireland, cant wait til November when Im back to annoy you all again xx

Great location. Tasty breakfast. Good service

car park full told to park next door and i got a ticket wont go back

Spa area brilliant.

The desk staff were brilliant very helpful, as was the rest of the staff considering it was a Sunday and hundreds was there for a mma competition , as we stayed overhighr the room was excellent very quiet so good nights sleep, breakfast was also very good.

Room 203 is over the bar when there is live music at weekends so expect loud music from 9pm - 12:30am. Nice breakfasts, Lovely reception staff.

Lovely greeting from reception staff as always, room was lovely and warm on arrival and stayed warn throughout. Big clean comfy bed. THurs was a quiet night Room 203 is over the bar.

It was really enjoyable and the staff were nice.

Poor I added dinner on for my stay over the phone for my parents birthday and paid for it at the front desk and went for the dinner and left to the bar down stairs the girl that served us the dinner run in to the bar shouting you need to pay me 90 pounds infront of the whole bar I said I paid at the desk when I arrived and she said let me go check then came back said that's OK and no apology or nothing very ignored to us plus couldn't get in hot tub as people in it wouldn't get out everytime we checked they were still in it drunk. And to make the stay even worse there was noise all night from next door me and my partner couldn't sleep the whole night. The food was very nice only good thing about are stay.

Lovely night away. The staff at canal court are a credit to the hotel. So helpful and kind.

Everything was great from start to finish especially the rooftop hot tub

Good

A proper old style hotel. Comfortable room and bed, good wifi. A bit noisy when a wedding was on on the Saturday but not later at night. Breakfast was good. Staff friendly and helpful. Would definitely stay again.

Very enjoyable short trip to County Down.

Beautiful building, spacious rooms, and friendly staff. Great location so our group easily walked downtown and found a fantastic place to eat. Finished off our night in the hotel bar for a night cap and great chat with staff. Highly recommend!!!