Overall Ratings & Reviews Hilton Garden Inn San Mateo

Face towels need to be larger and there should be at least two bottles of water in the room.

The hotel was very clean, the staff was excellent. Nothing bad to say. Definitely will stay here again.

The property is in pretty good standing and in a nice area. The room I stayed in had really old bed that almost sank to the floor when I laid in it. It was very uncomfortable.

The stay was wonderful!

customer service was poor

After a 10 hour flight we got to the hotel for them to tell me that they oversold the their rooms and my daughter had to sleep on a roll a way. NOT HAPPY!! Why did I bother to make a reservation for a room with 2 queen beds ifHilton doesn’t honor that reservation!!!!!!! I made this reservation 3 months ago!!!!

Roma and bathroom were spotless and well stocked.

Excellent accommodation.

Very clean and quiet. Decent food options.

Kind staff, but the breakfast was subpar, pancakes were unavailable and my daughter got sick after eating eggs

Great ! Room super clean and thanks for getting me a room with a tub

Conference at the location

There should be more than one chair in a room, in case 2 people want to sit down, without having to be laying on their bed. When I asked for an additional chair for the laptop workspace, I was told that it could not be done (Sean). But the next morning, someone else on duty said, "no problem" and voila, there was another chair. Sean may need some retraining.

Ample parking; clean and safe environment surrounding the building with adequate security.

Convenient location for business travellers.

You don't receive any service if you book through 3rd party. They treat you differently. You can't use your Hilton benefits or receive any points even though you paid the same price.

Very clean

I’d stay here again in a heartbeat. Loved the location and how close to restaurants and shopping it was. Great stay!

Food was expensive….. breakfast to my daughter and had to pay $24 for very little There was a cheaper price on Expedia that day, but they wouldn’t honor it We had to move rooms because the toilet wasn’t working properly

It was clean and the staff was really helpful.