Overall Ratings & Reviews Holiday Inn Express & Suites PORT ARTHUR CENTRAL-MALL AREA by IHG, an IHG Hotel

Perfect clean hotel

The lady checking us in was not friendly; she was very short and bordered on rude - maybe because we were checking in late but I never saw any restrictions on when checkout closed. We drove in 10 hours so the arrival time was unpredictable and traffic made it later than we expected. The lobby had a weird smell when we walked in. Luckily it was only in the lobby. The room was very clean and we were pleasantly surprised. The hotel was noisy in that we could hear walking almost like a stomping around in both the hallway and the room above us until almost 1:00am. This made it a little difficult to fall asleep. Overall it was ok. I’d definitely say it was overpriced but it was a place to rest our heads for a few hours so we could get home safely the next day…

Everything was great. My go to place I go to when I travel for work.

very quiet and close to where I needed to go

Very nice people

Relaxing and quiet

My stay was comfortable and quiet for two days.

very clean. Really good bacon- ha! Overall a really good place to stay

nice quiet area

Hotel was great, my only issue was the bathroom had some significant wall damage that was not very well patched, otherwise the room was cleaned everyday, the staff was very polite.

Didn’t hear any traffic from hwy

Good clean comfortable

Didn't have the type of room available that we booked even though the e-mail we received said it was reserved. Were told the reason was that we went through Expedia.

The room was not worth what we spent on it.

Great place to stay!

Great staff! Clean and quiet!

Good

Way too loud. Babies crying at 10:30 at night. People loud on fourth floor. Hot water was hit and miss.

Great place nice and clean

We loved the staff and how friendly everyone was to us. Everyone made us feel at home.