This hotel looks charming from the outside, but the service is terrible, and the receptionist is extremely rude and unfriendly. I do not recommend staying here, and here’s why.
Our group consisted of five people with three separate bookings: one friend booked two rooms, another booked one room, and the third friend booked one room but hadn’t arrived yet. When we checked in, the staff made the process unnecessarily complicated. They handed over all three bookings, including the one for the friend who hadn’t arrived. When I pointed this out, instead of handling it professionally, the receptionist just stared at me with an unfriendly expression. When I glanced at her name tag, she abruptly said, “I’m A, the manager.”—even though I hadn’t asked. The way she said like she is the one giving the rule here and I have to keep quiet. For ke since she said she is manger i feel this is bad already because she is the one making everything complicated and ask many times for 1 question. Not professional at all.
This kind of attitude is completely unacceptable for hotel service. A manager should be able to arrange bookings properly, not treat guests with rudeness. The rest of the staff was no better.
The breakfast was disappointing, and when I requested water, I was told they don’t provide any before 11 AM. Room service is only available until 2 PM, which is highly inconvenient. When I had a delivery, I asked if they could bring it upstairs, but they refused immediately.
While the hotel itself looks nice, the poor service makes it feel like a budget hotel. The only reason I stayed was because it’s close to my favorite bar, but I will never come back. I will also warn others to avoid this place.
To the owner: If you’re running a hotel, at least hire staff who understand hospitality. Receptionists are the first impression of a hotel, and unfortunately, the ones here make it an unpleasant experience.