Deben mejorar el ruido en los cuartos

Location

At check in, they asked me why I only prepaid for breakfast for only 3 adults and not the kids. I showed them my orbitz confirmation which showed breakfast buffet and rooms were paid for all people in my party. We have 3 rooms. The hotel is all boarded up, the patio and gardens are closed to ongoing construction which apparently they decided to do at the height of the tourist season. No mention of this when I reserved. We lugged all our luggage up the stairs before they told us that we could use an entrance only marked for vendors in the parking lot. The water tastes like sewer but there was no bottled water in the rooms. Had to wait for stores to open up 4 hours later in the evening to get water. Breakfast was a horrible experience. They refused to serve us because my youngest was still sleeping so my husband was waiting for me to finish eating and we reserved for 5. I only reserved for 4. My other daughter was served raw bacon. When I told staff this was our 4th parador this week and that all the other ones served us, they snapped that they manage things differently than other hotels. And a naked man yelled at my daughter for walking past his room because he could hear. She was not even talking and just went to get her toothbrush from her dad's room. He told her he would call the police on her. She is 7 and terrified.

Clean, customer service was excellent.

Excellent place to stay, breakfast was amazing and everything was very reasonably priced

Spacious comfortable room. Very comfortable bed. Friendly helpful staff. Great breakfast and restaurant. Conveniently located for the town. Only downside was building works which limited available parking. Other than that we just loved it and would stay again.

A lovely hotel in a great location. Parking is a problem in the old town but there were enough spaces in the hotel car park. Large, comfortable rooms which were very quiet. Staff were very friendly and it was a lovely stay.

Very comfortable and excellent location close to everything

We stayed at this property so we could be close to the historic walls of Avila & this location couldn't have been more perfect - actually built into the city walls! This property is stunning; I'm only sorry we didn't have enough time to properly explore it. The breakfast is incredible! Would definitely stay here again!

👍

Good location, hotel has tonnes of character and charm, friendly and efficient staff. Lovely rear garden area. Large room, comfortable bed. Excellent, powerful hairdryer. A very pleasant stay and would definitely use again if visiting Avila.

Great historic building. Good hotel restaurant. The staff were very attentive, excellent in fact. Only complaint was that some of the rugs looked like they needed cleaning and some furniture was a little worn. Overall, a good place to stay, would stay again.

A very good location in a traditional Spanish Parador. Lovely small square with cafes and restaurants. Cathedral worth the visit.

Nuestra estancia fue muy buena

Location and comfort

Love this hotel, excellent food and great service.

A fantastic hotel. Staff were friendly and helpful. Room quiet and comfortable

Great stay!! Everything very clean, super nice sheets and incredible food and breakfast!! Excellent staff :)

Best location in Avila

Great place! Amazing building