The hotel is definitely 4 star. Very tranquil and clean, in a perfect location.

Wanted to use the spa but wasnt available at all. Some staff were rude, but the room was fantastic

The best hotel around. In the heart of historic Alcalá.

No tea and coffee making facilities in the room, which would have been nice. Otherwise, a lovely big room which fully met our requirements. A stay in a second Parador met expectations.

Great staff, very clean, great location

Nice hotel, very centrally located for the university, shops and restaurants. We only stayed one night and didn't eat either dinner or breakfast but would definitely return. Only 20 minutes from the airport was also ideal.

The rooms were spacious, clean, many amenities, central to shops, and restaurants.

The basement type view from our window was a disappointment. Other than that, everything was fine.

Nice room and food

Sehr stilvolles Hotel in einem historischen Gebäude! Das Zimmer war großzügig und stilvoll eingerichtet, das Bett sehr komfortabel, der Service an der Rezeption, in der cafebar sowie beim Frühstück ausgezeichnet. Ich werde sehr gerne wiederkommen!

Si el cuarto y baño impecable

Superb hotel

The room was superb! Location was great near the public transport train 12-15 min walk which we caught regularly to get downtown instead of the Uber! Restaurants are plentiful in the nearby shopping district a few blocks away. Staff was so friendly and accommodating. The only issue was getting a small washcloth 😂 They seem to be in short supply. Anyone considering should just bring their own as all other towels are supersized!

Beautiful hotel, very walkable in old town.

The hotel is in a lovely area, and we were expecting great things for the outside. Check-in was fine but slow. The bathroom had a real mould issue and smelled incredibly strong of damp and musk. It was a wet room as disabled and obviously they are struggling to keep on top of it. It needs a refit fast. The pool was just for pigeons including a dead on floating around. It could be a great hotel but things seem to be slipping

They charged me for days I didn’t even stay there. Plus foreign transaction fees. Would not stay there again. Been having to fight with my bank over their ‘mistake’ or rather deliberate attempt to place fraudulent charges on my card months AFTER my stay of 3 days.

Great staff. The area around the hotel is wonderful if you enjoy eating while surrounded by history.

We attended a wedding at the property and we wish we would’ve planned better and spent two nights at this beautiful resort. The wedding food was excellent, and the rooms were outstanding.

Beautiful hotel ubication and the best A/C

Loved the zen atmosphere, location, and all staff except for one grumpy waitress at breakfast on the second day. Water tasted bad, but no bottled water in the rooms. Air conditioning was not very strong during a heat wave so rooms were uncomfortable. No way to adjust it. The parador policy of forcing us to reserve a time for breakfast after a 10 hour flight is very stressful and inconvenient with jet lag. Particularly when the breakfast room is half empty.