Very nice rooms and very nice atmosphere throughout the entire hotel Great overall experience

The room was good…had the chance to upgrade but did not realize it would cost extra…usually if you are a gold or above member it is an upgrade without an extra cost

Hotel and new, very clean, beautiful and quiet. Highly recommend!

Just ok

Great staff, clean rooms and fantastic location.

The staff were absolutely amazing, and they surprised us with a bottle of wine to help celebrate my husband’s birthday. Such a great touch! Clean and roomy room with a great view of the mountains!

Excellent spot for a couple to stay. Centrally located with great walkable access to shopping and dining. Very clean.

Huge rooms! Very comfortable!

the coffee and tea room

Great location

Appreciated being able to park for a few hours after we checked out!

Exceeded expectations - new hotel with very friendly staff.

Rooms are clean and modern, the hotel is newer compared to some in the area. Very convenient location. My only criticism is the amenities

Newer hotel so everything is clean and in good condition. Staff were very friendly and helpful.

Nice room. Great staff at check in. !

The room was clean and well equipped. The best feature, the hotel is conveniently located in Downtown Banff. Shopping, transportation, and restaurants are all easily in walking distance. The staff were helpful and check in was smooth. Excellent option when visiting Banff.

Great

The room and hotel in general were excellent and suited our needs, and the location was ideal. The only big problem was that the place was advertised on Expedia as having a hot tub on site but it does not. Guests can use the amenities at the hotel across the street but I don’t consider this to be the same as having them in the hotel itself, especially in -25C weather. I booked the hotel largely based on the claim that it had a hot tub on site so was not happy to learn that it is not actually in the hotel.

房间很大，也很暖和，设施都很新。前台旁边的休息室有自助咖啡，热可可和班夫本地牌子的茶包。前台人员都很友善，牙具、拖鞋和浴衣如果有需要都会提供，下次来还会选择住这里！

Room was clean. Shower was great. There was tons of outlets for power and usb. They even had a white noise speaker. Nespresso machine and wine glasses too