Overall Ratings & Reviews Hotel Zihua Caracol

This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen

The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week. NOT recommended!!

Lack of amenities: no phone, no fridge, no microwave. Occasional sewer smell in the room. Very little shelf space.

Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.

Had a bad experience in the restaurant with the waiter. Did not make us feel welcome at all and we heard him talking to the bartender saying we were Americans. Didnt let us sit where we wanted and it WAS NOT busy at all. Also didnt have tonic water for our drinks which was on the menu. Other than that experirnce, it was excellent.

Very nice location, clean hotel and rooms. Also very lovely staff!!

The Room is a little tired. But pool area and location is awesome!

Great stay! Great staff!

Great time it was a good stay a good distance from everything

Love the pool and garden area. Roof top view is beautiful

Very close to the beach

No service at all, no coffee, shower was cold and hard to use

January 2024. The staff here are very lovely and kind.The pool was clean & nice and deep although only 2 lounge chairs for the whole hotel. Do not bother with the all included breakfast. It was terrible at best making us not want to order anything else out of the onsite restaurant. The beds were extremely hard but the location was absolutely perfect. Just a quick three minute walk to the beach.

They do not leave clean towels unless you request them during specific hours. They stole $100 from my bag.

Sheets were dirty. Loud music from the restaurant.

I really liked how the hotel look like a Hacienda, but it needs to be updated…it would of been nice if it had a fridge inside the room. The bathroom sink has a crack and it leaks, other than that it was just ok… the swimming pool was nice the staff was very friendly .

The hotel is well located close Madeira beach access. The staff are extremely friendly and helpful. The rooms are very basic, but who spends much time in your hotel room when you are in Zihua.

Spent 2 weeks here, comfortable and close to the beach. Staff was friendly and housekeeping was helpful. Shout out to Anna who always made sure I had plenty of towels. Breakfast was good and pool was very nice.

safe deposit box full of 1000s of ants. room was close to dining room so was noisy. too high priced for a single occupant. liked the old time feel of the area

Clean, safe and friendly staff