Patrick
Family
2,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Location was nice, although a bit far from the old town if you are looking for that. Beach was across the street. Felt more like a long term rental place. All guests are asked to empty trash and recycle before leaving, and clean all dishes. They also closed the pool early in the evening even though it was over 90 degrees out. The issue I had was in a major miscommunication and unwillingness to bend on their side. When I rented the room, it allowed changes until June 13. On May 25, I reached out to change the rental date by one day on one of multiple rooms I had reserved. They said "No problem" and asked me to remind them when I arrived. When I arrived, they said they could not make any changes since I had made the reservation through Expedia. I reviewed the reservation, shared both the policy and the note they had sent me agreeing, but no change. Expedia said only the property could make the change even after sharing the policy and note as well. Per Expedia, the property agreed to change the day, but not the amount paid. Pretty poor service, came across as dishonest. I would not recommend.
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