When I stayed with my husband and children, overall everything was ok.. From the c/i process all the FO staff were very friendly and helpful as well as the F&B staff for room service, restaurant and kitchen were very friendly.. It was very unfortunate when I wanted to order food at the pool bar (older male staff not young ones) the staff were unfriendly and discriminatory, the treatment was very different when serving foreign tourists, when I asked to request a menu, order a menu, ask about the menu and when paying was very unfriendly, no eye contact, no smile at all.. But when I noticed he (the staff) was very friendly with foreign tourists, laughed and when there were foreign tourists ordering he was very friendly and smiled. Incidentally, I also work in the hospitality sector and the F&B and FO sections also used to be in a Jakarta hotel and now I live in Bali, indeed we like to stay from one hotel to another when our children are on school holidays.. It is very unfortunate when the staff from other outlets are very friendly to guests but disappointed with the service by staff who are picky in serving.. Please improve again especially the service in the Pool Bar section so that local guests who stay do not feel discriminated against if necessary, training should be held on how to provide good service to all guests.. Thank you..

Amazing hotel...5 star facilities...but it's a bit far from the city center

Very cool, want to stay there again

The hotel atmosphere is very comfortable and the staff is very friendly.

The place is nice and fun

Very spacious room, comfortable space, normal breakfast, friendly staff

Very pleasant, good service

Omg, I want to come back again!!

Really satisfied staying here... The hotel is not near the beach but very relaxing... Mostly the guests are foreigners... Those who like tranquility... Guaranteed not to get bored because the pools are many and spacious... There are billiards, ping pong, and so on... Really amazing with the breakfast, the taste is really delicious.. Lots of variations, everything is delicious... Recommended!

The room is clean dan spacious. Hotel staff is friendly and helpful.

It was a wonderful stay. The hotel is nice although the room needs to be updated. Facilities are great and the staffs are awesomely helpful.

Highly recommended for short or long vacations.

Very spacious, suitable for a big family

Wonderful hotel and so comfortable

The room size is very large. Good for families. Because there is a family room and TV outside. Kitchen. View of the swimming pool at a cheap price

Comfortable and beautiful environment, makes you feel at home

It was really fun for the kids to stay here.

to the room is quite a bit far from the lobby, it's complicated if you bring big suitcases, take the one for the pool but the pool is pretty dirty

First time here access to the hotel is very dark, the corridor in the hotel is also a bit dark but after entering the room very satisfied! The breakfast is ok not more than "wow", the taste is also quite ok but unfortunately the choice of heavy menus is not varied enough. The staff, receptionist and security guards are very friendly and helpful Overally good, keep it up!

A cool and comfortable hotel to relax in