Had two wonderful nights at the Castel Monastero (wish we had more). Will definitely go back

Everything was perfect. Someone who stood out from the rest was Felipo; he went above and beyond was very attentive to what we needed made us feel at home. The property is gorgeous.

The Hotel is sublime and the service is very prompt and friendly. Both restaurants serve a good selection of local speciali7ties and more.

Beautiful grounds anf the staff was great. Very helpful and professional.

Fairy tale setting in Tuscany in a refurbished monastery. Very friendly staff. Easy to drive to nearby towns but definitely need a rental car. Wife got a massage and said it was the best one she ever had. Overall fantastic experience and would do it again.

This is a magical place to relax. The staff are outstanding. The dining was superb. The room are very relaxing and comfortable. The pool area is a wonderful place to hangout during hot afternoons.

We loved the hotel

Peaceful - Friendly staff and great services. Great food and wine. Environment ideal to rest and recharge.

Such a beautiful property! Great place to relax!

Very serene, relaxing and chill. Beautiful gardens and rustic buildings. The perfect escape in Tuscany.

The property was nice but the front desk reception staff was a bit rude. Didn’t explain any procedures to us when we arrived such as how to use the room key (not intuitive), when and how breakfast was served. Unable to get continental breakfast figured out for us after two tries (two mornings). No paper menu on the second day so we couldn’t order as we got in pretty late. Then they charged us €50 for room service because we didn’t fill out the form. What?? Spa services were a different story. They were amazing, accommodating, warm, friendly, nice, respectful. Best experience on the property bar far! Lastly, I needed a few articles of clothing to get cleaned/laundered and they said they could take care of that. It appeared that afternoon in a pretty box and the clothes smelled so fresh. However, at checkout I was appalled to find a €315 bill for clothes cleaning. Come on! No way a half load of laundry cost that much to get clean! I take full responsibility for not asking more questions on the front end, but seriously. I’ll never go back or recommend this place for a stay to a friend. Spa services were amazing! Everything else wasn’t.

Stay was okay but was expecting more out of this resort, felt kind of stuck there with such a lack of activities compared to some other similar places, and the management takes advantage of this with price gauging at every F&B outlet which is short-sighted and not good for the place's reputation.

The property was amazing. The staff was very friendly and super helpful. The location was great. Somewhat off the beaten path but close enough to plenty. On-site restaurants were really good!

Great stay, beautiful hotel - only thing which was suboptimal was the service, which was not to the standard of a “leading hotel of the world” - not attentive nor observant had run after things to get done etc - slightly annoying but the rest of the stay was lovely

My husband and I had a wonderful stay at Castel Monastero! The whole staff was delightful - so thoughtful and attentive. We were there for 4 nights, ate breakfast at the hotel every morning, spent time by the gorgeous pool, had amazing massages, and overall just loved the experience! We booked a Prestige Room and it had an amazing view of the Tuscan countryside. The room, bathroom, and closet were a great size for the two of us - plenty of space! I would definitely come back here and sincerely want to thank the hotel staff for making our stay so special!

It is an absolutely beautiful hotel hidden away in Tuscany. We wish we had more time to spend there.

We stayed one night and had an amazing time! The Contrada restaurant was fantastic and the staff was very courteous. Beautiful rooms and the pools were amazing. I would absolutely recommend visiting.

The remote location was tranquil and much of the surrounding area stunningly beautiful. The hotel was smaller than it appears on the website, particularly the courtyard area, we booked a prestige room expecting something a bit special, what we got was a room poorly laid out and lacking any real charm. Staff were polite and courteous but overall not making your stay special, the room had no outside space and due to being an old Monastery was dark inside, not much can be done about this, but an outside space could have easily been created. We ate twice in the restaurant, normally there are two, but COVID reduced this to one, we understand the reasons, but no one told this before we turned up! The restaurant that served us was poor, the food was bland but at prices you would expect far better. When we ate out the standard was far higher and much better value. It is difficult to know how much of the failings we experienced were down to COVID and how much was just how it was, probably somewhere in the middle. However this is not a 5 star hotel, it has 5 star prices but the overall experience is well below this.

Very nice hotel with beautiful grounds. Downside is the quality of food; the fine dining restaurant has pretenses but does not deliver at all. The casual dining restaurant is in a beautiful spot and food is a bit better but not what one expects in a luxury Italian hotel.

The very well maintained classic property, the surrounding and the service level (especially maî·tre d'hô·tel)