Overall Ratings & Reviews Holiday Inn COLUMBIA-EAST by IHG, an IHG Hotel

Hotel was in need of some work. Restaurant opened late. Room was not clean. Would recommend some management attention.

This hotel was really nice with a super nice lady at the front desk and very clean! Beds were also very comfortable! Would absolutely recommend this hotel!

Our toilet was clogged and because there was no staff to unclog it, they gave my husband a plunger to fix it. I asked for a price break on the room and was told only that could be done by Expedia.

Room okay. Carpet is worn out and needs replaced. Water in shower was warm and not hot.

Clean, comfortable, hot breakfast, friendly staff, what more could you ask for?

Everything was wonderful! Convenient, clean, and comfortable!!

Everything was awesome, however I have a suggestion. We stayed in room 332, and the toilet was very low to the floor. It makes it difficult for older adults to stand up from it. I recommend updated toilets. Thanks.

Jackie was fabulous at check in!

Receptionist was very kind and friendly.

Front desk clerk very friendly, helpful and courteous. Cleanliness +++.

We really enjoyed our stay, it was conveniently located near all the places i needed to go. It was clean, quiet and the staff was very friendly. I will definitely stay here again when I am traveling this way.

I was surprised that my room didn’t have a USB charging port. I even double checked with the front desk in case I missed something. I had to charge my phone in my car. Overall, it is a nice hotel.

The check in took a long time only one person was doing it, the check out she did not know how to do it she needed to call and ask we need more people furgon check in time and we need more experience people for checking out thank you

The food at the bar was absolutely terrible the bar had food stored with the glasses looked unkempt.

I just want to say Thank you to the staff for making our vacation even better, we could not have done it without you.

Great customer service

Very nice place to stay. Will stay here from now on when in Columbia

Fine but a little outdated

Two night stay. No hot water the first morning. Better the second morning. Various electrical outlets had no power going to them - even after pushing reset buttons. Safety lock on the door had a screw missing and every time the microwave was used to warm up water for tea, the provided cup had a burn mark. Very dangerous.

Nice staff. Low water pressure and sheets mediocre.