Location and breakfast

Great location and friendly staff

Great staff - really helpful.

Handy for station

Very clean and friendly, great location

The hotel was well situated in relation to the Porta Susa train station which was important to us. However upon arrival we found our first challenge, a steep staircase, my wife being on two crutches and myself struggling with the size and weight of our cases. The very helpful receptionist, Firas, brought our baggage up to the lobby and subsequently up a second small flight of stairs between the elevator and the room. The room itself was comfortable, spacious with plenty of storage although at the time of day we arrived was not very light, we discovered shutters half down and a balcony, however as there was a thunderstorm we didn’t make use of that. There were plenty of electrical outlets although nearly all of them were the Italian Type J Europlugs rather than the more common circular Type C. The TV showed only Italian Digital Terrestrial channels as far as I searched, nothing on demand or other languages. We got a good night’s sleep despite the thunder as the shutter gave soundproofing. The in-room safe appeared to malfunction.Reception arranged to unlock it and we decided not to chance it a second time. My wife usually irons clothing when we arrive. We were a bit taken aback that there was no option to borrow an ironing board and iron, but the ever helpful reception gave us access to an ironing room instead. We enjoyed breakfast on day 1 but received too few of the items I had ordered to take with us for breakfast on day 2 as we departed before restaurant opening time.

Staff is helpful. Breakfast is very good.

Spacious room. The facilities are a little out-dated

Beautiful old hotel, spacious and clean.

This was a very comfortable small hotel, conveniently located, with extremely helpful staff and a hot breakfast buffet. The rooms are comfortable and warmly decorated and it's an easy walk to restaurants, cafes and a local outdoor market.

great room with two beds and a balcony, liked the breakfast and felt welcome, the hotel dates back to 1876, well maintained

Room (4 beds) was big enough to spend even more than one night. Very tidy and in good condition. Breakfast was great and they offered a nice assortment of gluten free food for people with coeliac disease. Very kind staff.

We chose the hotel for the location close to the train station. Very nice property, spacious room, clean, helpful staff.

Surprised at how clean and nice it was.

We liked the room a lot. Very spacious.

We stayed at this hotel in early June with my wife and two kids. Our Torino train was late, which caused us to miss our train to Rome. Knowing we wouldn’t make our connection I booked this hotel at 10:52 PM to ensure we would have a place to sleep. When we arrived to Torino near midnight, TrenItalia said they had arrange for a hotel room for us at this same hotel, which meant we had two reservations. When we arrived at the hotel the front desk person said our hotels.com reservation was non-refundable (true) and that he could not provide a full or partial refund. He suggested I call the manager the next day. When I called the next day, the manager wasn’t available so the hotel suggested I send an email and they would respond later in the day. I sent the email but received NO response. I called two days later and once again the manager was busy and couldn’t come to the phone. They said they would respond to my email that day, but once again didn't. After my third call 2 days later I was still unable to reach the manager, but I got an email response. The response was dismissive and said they could not issue a refund because they had held the room for me. The room was only booked from 11 PM to midnight (when I cancelled), and no one else was coming at that point. I sent a response to the hotel, and after more than a week have not heard back. While I think I should get at least a partial refund, that’s not the main point. The staff is rude and unresponsive to customers. Beware.

This was opposite the station, over the pedestrian crossing. The room was well furnished, with good lightning, and very smart. The main room had a door, then a small corridor leading to the bathroom, then another door to the hotel passageway, which kept out any hotel noise. Curtains blocked unwanted light. WiFi was good. There was a safe and fridge. It was easy to walk into the city centre, or there are trams and buses. There are food outlets nearby. Staff were friendly and efficient. There is a lift, although there are some steps to the front door, if that matters to you

*2 people, 1 night* The hotel was perfect for a night's kip between trains to/from Porta Susa: convenient, very comfortable and well equipped. The only drawback was having to lug suitcases up the steps to reception; the man sitting next to the receptionist looked as though he was there to help, but he didn't.

The hotel is old which gives it a certain charm. The staff are absolutely excellent and very helpful. Breakfast superb. Rooms are large and comfortable - the only gremlins are those that others comment on, no kettle (an English thing) and the road noise can be quite invasive until you get used to it. The hotel is about a 20 min walk to the centre of Turin and a few more mins to the Palace. Overall great location to visit Turin.

Very nice people