Overall Ratings & Reviews Holiday Inn BIRMINGHAM - HOOVER by IHG, an IHG Hotel

Friendly staff went above and beyond, this place was amazing , comfortable , clean so nice great location

They said they could not print me a copy of my receipt. Not acceptable!

Great Stay, will return.

Clean hotel, comfortable bed, good smelling

.

The staff here are welcoming, kind, and courteous. Our room was clean, bed was comfortable, and there was a lovely scent in our room, not too perfumey, just right. We enjoyed our stay on our road trip from NC to Texas.

Stayed before

Visited Hoover to attend SEC baseball tournament. We stayed at the Holiday Inn for 3 nights. The hotel staff was friendly and helpful. Our room was clean and fresh and the most comfortable bed I have ever slept on in a hotel.We plan to go back and will definitely stay there again.

It was amazing

I recently had surgery and needed accommodations. Our room was large, clean, and quiet. The staff were kind and professional. Breakfast food was excellent and staff clean, professional and kind. We loved our stay and will stay there again.

Great place!

Courteous and helpful staff

I would recommend & petsonly stay @ this location again when I return.

The Hotel was nice and clean. However, i did not have any hot water all weekend. There was a false fire alarm pulled. The air conditioning was broken. Also, i was charged 2x for the room. The manager gave me the run around and placed me on hold all day and never returned my call. I had to call the corporate office to start a case. The case takes 48 hours to investigate. Which takes 10 days after the investigation to get a refund.

Everything Nice!

Everything was perfect.

Very quiet and clean

My stay was amazing. I needed a weekend getaway/staycation, and the hotel and staff exceeded my expectations. The king size room is very spacious, and the lakefront view was breathtaking.

after 1st night came back at ~ 1:00 pm and room had not been cleaned, no new towels, no bed made; at breakfast there were no bowls for cereal, the hot food appeared to be the exact same choices as the day before and unfortunately tasted like dried leftovers; at the bar asked for a Bloody Mary and was told they do not carry Vodka although it looked like a well stocked bar.

No one was at the desk to check me in. No one would answer the phone when I called several times while at the front desk trying to get someone to check me in. I found an employee at the bar named Rebecca. I told her I was looking for someone to check me in and had been waiting for a long time. She was not helpful and had a horrible attitude. When I mentioned that this happend the last time I stayed at the hotel as well, she told me I should take my $&!^ and go somewhere else. She cussed at me as I walked away back to the front desk to wait for someone to show up. The front desk lady showed up and I was trying to check in when Rebecca came to the front lobby to talk to me inapproriatly some more in front of other guests! The front desk lady had to physically remove "Rebecca" the bartender dragging her into the back room to stop her from yelling at me. I said I wanted to leave because of the embarrasing horrible situation. There were guests in the lobby trying to be helped as well and guests were drinking in the bar wathcing the whole scene. It was aweful. The front desk lady told me I could have a full refund and so I left. Now the hotel is arguing with my third party "Hotels.com" to issure my refund. Unacceptable.