Overall Ratings & Reviews Fontainebleau Terrace by Counts-Oakes Resort Properties

Arrived and they never said anything about the pool being closed for renovations. We have a 3yr old. The rental rate should have been less. 5 of the 6 light bulbs were out in the bathroom. Maintenance has to replace them. There was bad mold on the ceiling tile above the kitchen. The refrigerator looked brand new but the freezer did not freeze. Maintenance man said it was not fixable. Our stuff that we brought down and purchased went bad. We do NOT recommend COUNTS REALTY due to bad management. The room looks great but is dirty under the beds and so on. We will stay at Fontainebleau again but never with Counts Realty. The check in process was horrible. They also dont want me to list the room number, which is fine. My suggestion is, DO NOT USE COUNTS REALTY. I WILL NEVER USE THEM AGAIN.

Location was excellent, but room and linens could have used better cleaning

Very terrible . Wouldn't recommend this to anyone. There was blood on the sheets , human feces on the skirt of the bed . Towels were dirty , hair in tub . Floors were dirty . Light was falling out of ceiling . I will never ever stay there again . I booked for 3 nights and stayed 1 . That's how bad it was . No refund either

Very terrible, I wouldn't recommend to anyone to stay there . Blood on sheets . Human feces on the bed skirt . Towels were dirty , hair in tub and floor . Floor was very dirty . Light was falling out of ceiling . Hotel people was very rude . I booked this for 3 nights . Stayed only 1 night . Will not ever go back there again . No refund either

We were there was one night, was a last meet discussion. Location was great.

Property looks old and run down...was being renovated when we stayed for New Year's eve.

There was no one to check us in, hotel was in bad condition, room had roaches in it. Needs renovation.

This hotel looked nice an cheap in the pics, well I got what I paid for an then some. The only good thing about this hotel was the view! When we arrived we arrived early at 2 an check-in was at 4. They told us to give them an hour so we went to the beach for a swim, when I went back at 3 they went on freakin lunch! So when they got my room was ready an the maintanece was trying to fix the toilet cuz it wouldn't flush. The hotel was really run down an way too much construction an you can tell a pipe broke at the hotel because there was a whole bunch of water everywhere coming from the ceiling! Then there's the extra fee they slap on you with cleaning when the room wasn't clean anyway! There is nobody cleaning your hotel when you stay!! You gotta defend for your own towels so use them sparingly! We had to even clean the hotel ourselves when we left because that's there policy!!?! Why am I cleaning my room when I'm charged $40 for a cleaning fee!!???!!! And don't get me started with the deposit that they say you'll get back in 2 weeks....I stayed the 17-20 of July and still haven't gotten my deposit back nor is anybody answering the phone to speak to me about my cash deposit that I gave them! This place is ridiculous an I suggest you go elsewhere!! I would give them a rating of negative 100 if I could!!

elevator didn't work. closet door broke and off track. no stopper in tub. leak under kit sink.fridge door didn't close all the way. bed sloped into the middle.nothing was ever fixed even though reported to office.

This hotel definitely needs an overall makeover. Comforters are old and stain. People got stuck on the one elevator. Some of the outlets didn't work. My kids room, well no double beds at this joint. One slept on the bed and other slept on the couch. Their microwave didn't work. Can see the other person on the other side of the bathroom door, so no privacy. No maid service, which means you only get the towels they put in there. The only thing good about this hotel was the indoor pool. I would not recommend this hotel to anyone due to the conditions its in and all the fees they apply.

The room had a smell to it. They did't supply toilet paper are Trashbags. I was told to go buy from Walmart. They will charge you if you do not clean the room and put the bed sheets and everything and bathtub.

The hotel itself was alright, nice even, however, the lack of an ice machine was a hassle for my family and I. Also there was no lounge and parking was a bit of a struggle as well. The pool was amazing! It got a bit hot at times in there but it was nice. Another good thing was the location. I had excellent access to the beach which was very nice.

Horrible. Hotel was under construction. Was not advised. No where to pick up keys had to keep calling to get sent to voice mail very stress not knowing what to do when I laid over 400 dollars for 2 nights. Definitely will not book with this hotel again.

Terrible

Doors locked and no information to reach anyone. I found a phone number but noone answered. 3 hours later she did not have a reservation for me. Hotels.com had excessive wait time and kept disconnecting me. No room and no resolutions that night so I slept in my car... Nothing professional about the booking.

Old hotel, but the view is awesome and it is cheap. Close to 2 piers... great for my 12 year old super fisherman!

Pros: Right on the beach. AC in room worked really well. Cons: Property is dirty!!! Empty beer bottles and cartons of beer overflow out of all the trashcans we saw. The over flow of trash went down the stairs and halls of each floor. There was a gap between the door and the wall. Sun came in the crack. The elevator shook sooo bad that I was afraid the door was not going to open. I only took the elevator once. Yes it is old, but that really wasnt the problem, there are plenty of old hotels that still look nice. The people who own it have just let it fall apart. Worst money I ever spent on a hotel..

we had a great time, will go back....

Well we arrived to find the hotel very dated as we had been told, but it was very evident when we seen that the marquee sign had blown away, and the letters on the sign revealed that it was our hotel. We walked past the front game room area and immediately noticed it through the window to be empty ( web site shows ping pong & pool tables?) we checked in and while trying to reach our room we found the elevator not in proper working order as the door was opening and closing randomly & had No air conditioning. We arrived at our room to find it clean and cozy, however the renovations were very cheap and shoddy at the most. The vanity light was burned out, and I called the Front Desk to report this right away. We went out to enjoy the beach a while expecting the light to be fixed when we returned, and it wasn't??? I took a light bulb out of one of the lamps and changed the bulb myself???? The next morning we seen the housekeeper outside the door and asked for more towels and told her she could skip the cleaning, and was told we needed to bring the dirty ones to the front desk to receive more, Also I quickly discovered that there was no ice machine, but the front desk would be glad to sell me some for $2.00 per bag. We went to enjoy the indoor pool and found out that they only had two tables for a full size pool, and only chairs to seat about six people???????? This hotel seems to be in the take your money mode, and are not real concerned with the property or guest service. I will without a doubt be looking elsewhere during my next visit to PBC. * Almost forgot that the ceiling tiles where flying up and down as the front door to the room was opened and closed, AND CURRENTLY IAM STILL WAITING FOR THAT LIGHT BULB TO BE CHANGED????????

This is a very old place. In the lobby there is a promotional picture of a new car with a pretty young girl next to it with the Fontainebleau in the background and the new car is a 1965 Corvair. The place is in serious need of updating. There is no cleaning service during your stay. You have to take your old towels to the lobby and trade them in for new towels. In our room the box springs in the beds popped when you sat or laid on them. I hope that the management restores this place to its greater glory but for now it is not a good place to stay. I hate to say bad things about anyone or anything but I have to be honest also.