Overall Ratings & Reviews Hotel Frances La Maison

Excellent staff- The hotel is very clean and organized and staff is constant and ready to assist and guide.

Service was great, very convenient location, and cleanliness inside the room and at general areas was really good. Everything inside the room worked very well. Breakfast was delicious. And, hotel staff was very kind, friendly and very gentle.

We saw the great reviews for this hotel and can only add ourselves to the list of excellent reviews. We were treated so well, as if we were family. The breakfast "made to order" was terrific. Go for the fruit salad for a treat covering a broad variety of Colombian fruit. We had to extend our stay by a few days and had no problems with this. We will be back when the opportunity presents itself.

Esta muy buen situado cerca de todo, muy limpio tiene todo lo básico para una excelente estadía es más como sentirse en su propia casa. Gracias por la atencion

Very nice place and quite

Nice place to stay out of the noise and in a clean an quiet urban environment Host is pretty accommodating and nice

My stay at the Hotel Frances La Madison was great! Patrice and his staff are friendly, the hotel is very clean and the customer service was second to none. Every morning you are greeted with a delicious breakfast and at night, a hot cup of tea. It was wonderful!

excellent place, grate location and the staff is very friendly. great choice to spend some day in pasto either work or torurism

My 1st impression was the great location. 2nd, appearance; the place looks immaculate. 3rd; I arrived early. The front desk clerk offered a room so I could lay down while my assigned room was ready. After a long morning, that was a gesture that I REALLY APPRECIATED. 4th, the whole "crew" starting with Patrice, were extremely polite, attentive and helpful!!!! 5th, breakfast was, 1st class, Very Complete!!!! To summarize, this is a place that I WILL recommend and when I go back, I will surely look up to stay. KUDOS FOR A GREAT A EXPERIENCE, based on accomodation and Staff. I´m very Satisfied!!

The attention from the owner Patrick was excellent. I highly recommended people to stay there. They will make you feel like home. The staff provided me and my wife an outstanding service. Thank you so much for your hospitality

Great little hotel and great staff Close to everything I am doing an excursion and coming back on Monday night to stay again

Excellent breakfast and top-notch service. They allowed me to check in early (9 am) at no extra charge. The room and bathroom were clean and comfortable, if a bit small. The room that I had (203) faced the street and so was a bit noisy; the cold also came in a bit at night through the single-glazed window, but was totally fine with the extra blankets that were stored in the closet (and which had been pointed out to me). If the room were upgraded with a double-glazed window (which admittedly are rare in Colombia), that would better insulate the room from the noise and cold, it would be fantastic.

The place is runned by owner and his service is extraordinary!!! Very clean, great breakfast, convenient location, fast internet .... in general outstanding value for the price. We'll definitely stay there again ... highly recommended

The hotel is a small boutique. The owner and staff are extremely friendly. They are more than willing to assist in any manner possible to ensure that all guests have an excellent stay. I definitely recommend the hotel to anyone visiting the Pasto area.

The hotel is really nice and staff are very attentive.

Arriving two days earlier than our reservation, they found a room for us. Hotel staff here likes their job:taking care of guests! Breakfast was awesome, with great choices. Hotel staff made sure everything was comfortable for you.mmthey were knowledgable about things to do, where to eat, and places to avoid. The owner Patrice is involved in the operation and enjoys finding out about you and your travels. We felt sad to leave

Hotel has just been renovated in August/September 2015. Interior of the hotel looks clean and nice. Bed is comfortable, but don't expect the ones you find in luxury hotels. If you get the room facing the street, it could get a bit noisy at night with the window open. The most impressive about the hotel is its outstanding service. Jonathan and the other folks were absolutely a pleasure to deal with. We got to the hotel at 10am, which was nowhere near the specified check-in time, and they let us check in. They even offered breakfast, which was healthy and tasty and perfect since we didn't know any restaurant in the city. The only issue we faced during our stay was payment. The credit card machine had connectivity/internet issues, so we had to pay in cash.

Wonderful place with home atmosphere. Very good personal attention. Clean and comfortable. Close to downtown.

Patrice is a great, friendly, enthuastic and happy host! We loved our stay there, especially after the laundry drying was finished and the noise stopped. We had the best shower we've had in a long time. Breakfast was delicious and fresh - started with a huge plate of cut fruit, followed by a delicious omlette and fantastic Colombian coffee. They also accommodated our two motorcycles in their garage across the road. Highly recommend this place.

In a quiet neighborhood west of downtown, yet close to everything. Less than 2 min walk to the Carnaval parade route.