Room and bathroom are all good size. Comfortable mattress. But wished there was choices for pillows as I prefer harder ones. Shower water pressure was excellent! The complimentary cup noodles was also very delicious. The HSR station is about 10mins taxi ride from the hotel. Price point is on the high side.

Bed was good and room was relatively large enough. But shower rooms are relatively old.

This is nice place to come and many dining options near around it

Good as usual

Wonderful hotel, friendly staff, clean room

Service is great and staffs are very friendly. Service is one of the best Sheraton I have stayed around the world. Room and linens are clean. Bathroom is big enough but the arrangement can be better, a minor design issue. Location is in North Hsinchu which is far from the old Hsinchu downtown. Having visited Hsinchu many times over the last 18 years, I think this is the best hotel overall in Hsinchu and Ambassador hotel, located in the old downtown Hsinchu, being second best.

The hotel is well maintained. But the room is a little old and worn out.

I love the elegant look and safety of this 5-star hotel.

Everything was good or OK but the smell or odor from restaurants inside the hotel and doorways is unpleasant.

Beautiful property, clean spacious rooms, in hotel dining, and convenient to local business.

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Plenty of room if you are traveling alone or as a family. Accessibility is good and walkable to shopping area and restaurants. Room floor has stain and look dirty though.

The room is spacious. Provided 6 bottles of distilled water in the room. Clean bed and quiet. The drawback was the bath appeared to be a bit dirty and the bath edge was too high to get into the bath and it was a bit damgerous.

This is one of best hotel in Hsinchu

I would like to come back here next time.

Great Ambience and nice location to walk to the amenities and not far from Hsin Chu Hi-Speed train station

Clean and professional. Very comfortable rooms. Spacious

Excellent service

Poor sound isolation (frequent weird noise even during midnight), weak hairdryer, hard bed and bad check-in and -out experience (neither explanation of facilities during check-in nor inquiry of feedbacks during check-out) Not worth the price compared to other hotels at similar price range

Crowd control was terrible when going to breakfast. Wait for 30mins to get into the restaurant. Food was not refilled and the options were few.