Overall Ratings & Reviews The Old Mill Hotel

Booked at the last minute everything was perfect

Convenient location near to Bath. Short walk to a bus stop. Parking onsite but tight spaces and first come first served. Room was well appointed and clean. Staff were friendly. Decent continental breakfast overlooking the river and mill wheel. Would recommend for a 1 or 2 night stay.

Hotel and accommodation was nice but when checking out was forced to pay a 10 pound parking charge by the reception. They dont tell you any of this when checking in.

Very comfortable stay.

An old property with a difficulty access

A quiet place with a gentle humming of the running water wheel. Room overlooking the river Avon

Thank you

Lovely setting and staff on duty were very pleasant and helpful. Although internally decor is ok, the building externally requires updating. It worked as a base for our 3 day stopover.

The Old Mill Hotel is beautifully located next to a river. The restaurant has riverside dinning over looking the fields beyond. The staff were very welcoming and made our stay that much more comfortable. We had a standard double room which was nicely decorated, clean and had everything we needed. I would recommend a stay here for countryside-feel 10 minutes from Bath city centre.

Very nice one night stay ..Room was lovely ..not overly big but just right for a night away.Lovely Italian restaurant within hotel..lovely staff. Breakfast was included in the price of the night stay..No English cooked which might not be for everyone but a lovely buffet. Lovely quiet spot..& location was fabulous.

Nice room , bathroom needs updating , as does the communal seating area, nice surroundings .

We were there for 2 nights, hot water was faulty on the shower, we reported this on the first morning but it not fixed.

Lovely settings, very comfortable bed, great breakfast. All in all a very good overnight stay

Beautiful views

Really lovely stay

Shower temperature Tap wasn’t working,not turning properly,very,very,loose,kept coming off was hard to Reduce temperature water as was Hot?Was told by Maintenance Man the Part for Shower temperature Tap was on Order and would be in for Another Week! I Wasn’t Happy or Impressed with this.Apart from that Issue the Staff were Excellent Customer Care,Very Polite,Helpful,in Every Aspect.

The property is located outside of bath and is a lovely piece of history. Calm and peaceful surroundings by a river and some fields. The gentleman that checked us in was lovely. The room was clean and great for the price paid, although a few minor problems with shower shampoo dispenser and WiFi on TV. The breakfast was ok but I think small improvements could have been made- no bin... Minor inconvenience but walking around with rubbish in your hand is frustrating. No plant based milk ready to go or gluten free bread etc... fruit could have been fresher. More of a continental breakfast and no full English options but it wasn't the end of the world. We had some food to fill up on before a lovely walk around Bath and Bristol. Outside of hotel could do with some love but it's lovely otherwise.

Beautiful territory and nice rooms, but very neglected. There is a strong upleasant smell in the room and when we complained we were offered cleaning and air freshener, but nothing else.

its wondering

Unethical, Rude, and Dishonest I had an extremely disappointing experience with this property. After accidentally leaving behind a valuable gold necklace, I was initially told it could be returned once I paid for the postage — which I was happy to do of the £7.90. Later, they demanded an unexpected £11 fee that was never mentioned p agreed upon, or shown in writing prior. Worse still, they admitted they would have attempted to take this additional payment from my account without permission — an unauthorised and unethical action that seriously breaches trust. The duty manager, Ellie, was incredibly rude and unprofessional throughout. She claimed I’d be sent a copy of the policy guidelines explaining the charge, but despite several requests, I never received it. I was also promised a callback to confirm details before anything would be posted, which never happened. When I stated I would pay but still wanted to see the policy, she abruptly disconnected the call. Holding onto someone’s personal property unless they pay an unagreed fee, refusing transparency, and handling the situation with such hostility is completely unacceptable. I felt scammed and disrespected. I strongly urge others to steer clear of this business. Their conduct is dishonest, their customer service is appalling, and their approach is both unethical and deeply unprofessional.