8,4
Very Good
From 271 reviews
Cleanliness

8,8

Room Comfort

8,2

Location

9,6

Service and Facilites

8,8

Traveler Reviews Excelsior

Number of reviews per page
20
40
Top reviews
MERIEM
icon-Family
Family
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel was overall okay despite several disappointing issues. The check-in process was extremely long — nearly 25 minutes of waiting, which is hardly acceptable after a trip. During a heatwave, the air conditioning in the room did not work on the first night, making the room extremely hot and difficult to tolerate. The most disappointing part, however, was the reception service. When I asked for a late check-out, the young receptionists unfortunately refused without making any real effort to find a solution. In addition, a second receptionist who was still in training joined the discussion simply to repeat the hotel policy, without any real listening or willingness to help. This attitude made the interaction even more unpleasant. Fortunately, later that evening I spoke with another receptionist who was far more professional and managed to find a solution. The following day, the head of reception was also professional and helpful. This is unfortunate because in a hotel of this category, one expects genuine customer service and a professional welcome.
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George
icon-with Partner
with Partner
8,0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Great job by cleaning staff to clean and keep room stocked with water, fresh towels, etc.
Przemyslaw
10,0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

I’ve large room with a view on the sea.
Edgar
8,0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Old school hotel with much charm. Perfect location. Sea view rooms are a must. Their restaurant is really worth visiting!
Britta Leonard
icon-Leisure
Leisure
10,0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

I loved my stay here
Robinson
8,0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Good experience
Eleni
icon-Leisure with Children
Leisure with Children
10,0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Really liked this place which offered a restaurant on premises, right across the street you got the fair, lots of restaurants and live entertainment at night and the most important thing the beach right outside your door. Also, the fair is nearby
Bobbie Jo
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

This was the perfect location to enjoy a catamaran tour of the area. Literally 1 min walk to dock! Great restaurant & fun to walk the beach due to fun vendors. The water & sand were beautiful! Would stay again in the future. :)
Eduardo
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Friendly staff
Donald
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Food in restaurant very good, staff very friendly, comfortable room, however did not like the fact that there was not a proper shower
Anne
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

What a great location! The staff was super friendly, helpful and above and beyond. We loved this place. We stayed two nights in four rooms. Most of our rooms did not have a shower. Just a wand attached to the bathtub to spray off. It was hard to wash off sand.
RICHARD
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Definitely not a 4 star hotel. The AC barely worked and the hotel was very old and in bad shape.
STEPHANIE YOLANDE MARIE-PAULE
10,0
/10
Reviewed 108 week(s) ago

Expedia Group verified review

Excellent hotel with a unique view! I loved it!
Sandra
10,0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

Lovely
Sohail
6,0
/10
Reviewed 113 week(s) ago

Expedia Group verified review

Propert only has bath tubs. No shower, no shower curtain. Whole bathroom becomes wet when you take shower.
Nancy
icon-Family
Family
10,0
/10
Reviewed 114 week(s) ago

Expedia Group verified review

Very nice workers and helpful
Verified traveler
icon-Business with Partner
Business with Partner
10,0
/10
Reviewed 133 week(s) ago

Expedia Group verified review

The hotel rooms are a bit tired but the location is good and the staff are wonderful
George T
icon-with Partner
with Partner
8,0
/10
Reviewed 177 week(s) ago

Hotels.com verified review

Dependable hotel that nonetheless is showing its age. No on site parking. Convenient pay parking nearby. Did not patronize restaurant this stay as experience during previous stay was not acceptable. Helpful front of house and cleaning staff.
Colette
icon-Friends and Family Family
Friends and Family Family
8,0
/10
Reviewed 177 week(s) ago

Hotels.com verified review

We enjoyed our stay and the reception staff were very friendly and helpful . Our room was clean and comfortable, although quite hot as, even on the lowest temperature and with fan on cool setting it was still too warm.However it is beautifully situated and we enjoyed sitting outside un thé brasserie with a drink .
Gavin
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 224 week(s) ago

Expedia Group verified review

Traditional hotel with clean room and lovely outlook. Very central for the town and lot of restaurants to choose from.
Number of reviews per page
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40