The hotel is under-staffed and under-managed. The staff are kind and work hard but the rooms are dirty and very dated. Our hotel room had a balcony with a wonderful view. The hotel is perfectly located at the bay with amazing views of the water and sunset. Food was plenty but average, the staff are warm and helpful as most of Croatians are. It is a pity that a hotel with such amazing location and wonderful views is poorly manged and dirty. This hotel is in need of serious investment and updating. They need more staff to clean the rooms. We had a mosquito issue which limited our use of the balcony. There were uncleaned remnants of dead mosquitos all over the walls and even ceiling in the room. The carpets were not vacuumed and old with cobwebs at the corners of the room.

Un hotel muy bonito, con acceso al mar, habitaciones muy lindas.

Very kind staff but the place is sort of shabby, like it’s seen better days. No elevators to some of the floors and random half staircases so very inconvenient for the elderly, disabled, strollers and luggage. Breakfast was just ok, coffee nearly undrinkable. Poolside was nice. Overall ok for one night near the airport but would not recommend a longer stay. The beach club played music until 11pm which kept us all awake. Also my toddler woke up with almost 2 dozen mosquito bites the next morning! We only flew in and went straight to the room so it absolutely came from there. We killed 3 mosquitoes the next morning.

I had to book the room with just a few hours in advance and I arrived at midnight and stayed until the morning. The view of the ocean while taking breakfast was amazing

It would be nice if you got buy snack by pool

Hotel amazing views from room and food decent daily one huge gripe is that the hotel has no gym ! Yet hotels.com advertise it does !!!

Poor customer service

Really lovely hotel, excellent location, staff extremely helpful and friendly, super wellness centre and indoor and outdoor pools, food very good for an all inclusive, only let down was the coffee, but that was all. Would definitely recommend the hotel for all the above reasons, loved it.

All round perfect location clean , staff great , good breakfast, family friendly too

Dinner and breakfasts were delicious and healthy. Sunset was just amazingly beautiful from the hotel. Room is clean and comfortable and wifi was fast. Very nice stay.

So we arrived at 12 and waited till 3 to get a room, however, when checked in, the phone didn’t work. Phone, remote control, door handles, light switches all really dirty. I walked down to reception and asked for phone to work - we stayed there (room 433) 3 nights… no one came to fix it. The cleaner came up but literally used a dirty cloth to clean the remote, remained filthy… overall if you’re looking for a tiny shower (just like Ibis) then this is suitable. It’s not really a 3 star. But it is in good location from airport (10 mins drive) and a 30 mins drive Into old town. Best to rent a car, roads are great. Otherwise, staff are polite, service is good.

Lots of food choices, we mainly had lunch and evening meals, cuts of meat were cheap cuts, fish was generally overcooked & dried out, best bit was the ice cream, drinks were dyer, how u get a pina colda & a mojito out of a the same soda gun is beyond me, but the taste was true testament to that, they were awful and un drinkable, as were spirits, the only thing that was just about palatable was the white wine!! They advertise a “gym” which was a joke, 2 mats on the floor, ripped up pieces of resistance bands, the heaviest weight was 2.5kg, and the stair stepper didn’t even have any power to it, on the whole this hotel didn’t cost a lot, so I guess u get what you paid for!!

Short stay 2 days. Nice resort.

I was not happy that there is no elevator to access the higher floors. The elevator only goes to the second floor. So we had to carry our luggage up to the 5th floor

Tired buildings

Amazing area with beautiful views, close to the center (40m distance from Dubrovnik city), great breakfast, very nice room with balcony with sea view, good shower, toiletries and fridge. The staff was very friendly and professional especially Tom in reception. On the other hand the coffee wasn't great, on our balcony there wasn't much privacy duo to the lack of a barrier on one side and the bed could be a bit more comfortable. But overall a great experience.

Due to travel changes we had two nights. The first was un planned but all was great. The second night was planned and upgraded to a sea side room. The only problem, but a big one to us, was that the room was heavily smoked in. I reported this to the hotel and they promised to spray the room with freshener. And air it out. Hours later we returned to nothing happening, still smokey. It has been decades since i have endured smoke in a room, as we are nonsmokers.

Unfortunately I found the hotel to be quite tired in appearance. The pools are small and dated. The pool bar and kids club area is also unattractive and needs serious updating. The outside of blocks D and E especially at ground floor level is empty and unloved. However the worst part of the hotel is the dining experience. The restaurant actually looks ok but the quality of food is markedly poor and the variety of food is also disappointing. Long queues form for the one or two appetising choices at each sitting (pancakes at breakfast or pizza at lunch and dinner). Other options look congealed, soggy and overcooked. Pasta is particularly inspiring and vegetables are shirvelled and lifeless. Drinks are also poor. Juices and colas are frankly foul mixes with carbonated water. Beer and wine are undrinkable as is the coffee. The lounge bar has zero atmosphere and nothing yo offer to keep people in the hotel in the evening. It's such a shame as the area is beautiful and it's a great location. We ended up going out to eat a couple of times at least as Cavtat and the bars and restaurants there were far more appealing. We'll be back to Cavtat but will give this hotel a miss.

Very nice staff and beautiful place

Loved the view. Overall well liked.