Hotel was overall very good, breakfast was excellent, evening meal could be a better quality of the meats used were not what you expect from a 4 star hotel but evening meal wasn’t expensive. Room again was excellent

Everything perfect.

Bar staff were friendly hotel If you want to relax and unwind this is definitely the place to stay

We had a very good stay at the Mercure Benidorm Hotel. From the moment we arrived, we were warmly welcomed with a glass of cava at the reception, which was a lovely touch and made us feel immediately at home. The staff were friendly and professional, the atmosphere was relaxed, and everything was well organized. The room was comfortable and clean, and overall everything was nice and enjoyable. We would happily stay here again and recommend this hotel to others.

Clean spacious room. Attentive staff and a well stocked breakfast buffet.

Room was lovely with a great view overlooking the pool. All the staff were great! Breakfast was nice and the location was perfect! You can get to the crazy party easy enough but avoid it and stay in Poniente it's just beautiful

Located in an ideal location near the old town, the hotel is quite modern and contemporary, and the staff were very helpful. Our suite was well appointed, but there were a couple of paint patches in need of an little attention.

A little oasis away from the chaos of Benidorm

The most amazing staff x

Very good hotel and staff.

The Hotel was Style over substance, Decor of the hotel was stunning, Breakfast was ok, evening meal was awful cold, limited selection of food, recycled food, not good. Pool area is stunning but so many beds are in the shade. Rooms look nice but no practical, Beds rock hard, pillows awful, no mirror to do makeup or hair other than the shower door, or a mirror which is way too high.

staff were friendly, room cleaners were very good, wood use this hotel again

We had a fabulous stay at Mercure Benidorm. Perfect location for us, just a short walk to the old town and the beach and a bus stop in front of the hotel. Our privilige room was very spacious with a large balcony with sun loungers and a comfy bed. Great breakfast with plenty of choice and the staff was very friendly and helpful.

The hotel was nice. It was clean. We paid extra for a deluxe room but I wouldn't call it deluxe. It was quite small. There was a light not working when we arrived and the safe had locked itself but within a couple of minutes of calling reception they sent the maintenance man to fix the problems. There was a section of the ceiling above the sink which needed repair but it wasn't a problem other than looking a bit unsightly. Miguel at reception was excellent and offered us another room but we stayed where we were. The staff were generally nice. The room was cleaned every day as it should be and linen changed. The 3 lifts that take you to your rooms are very slow its only 8 floors but takes for ever. We had b&b but the breakfast wasn't great but we found a lovely place outside the hotel for a great breakfast.

A great Hotel where the staff were all excellent

Clean room and beautifully designed. Great pool and breakfast service. Only negative were the pillows that were too firm

Excellent hotel near Old Town. Perfect location for us. Can walk everywhere clean hotel excellent breakfast. We will return next year!

A great hotel in a perfect location. Staff super warm, friendly and attentive (especially Mishel, Wander and Augustina). Really good selection/quality of food available. Highly recommend and will definitely return.

Not enough cleaning staff, room only cleaned at 5pm on day two

Sold a room that is not available