Overall Ratings & Reviews The Russelior Hotel & Spa

Stunning hotel

Quite place and friendly staff

Extremely noisy, unfriendly staff with attitude (expect the girl at night at front desk). A lot of much better options around

I chose this property because it was popular and close to my in-laws. Everyone gives it raving reviews, so I booked my reservation months ago. I was also told by former employees that this place used to be Better and it is now way different from how it used to be before. I’ve had minor issues leading up to the actual day of staying at the hotel but that did not matter because I already made up my mind to stay there however, I did not enjoy my stay for the most part. The rooms are not soundproof, every night I heard a couple being intimate that was annoying. Also, people coughing and using the bathroom.. The phones in the room do not work, nor does the balcony light. TV remote did not work, nor the button to the TV,. Breakfast is repetitive and limited. My room seen better days, I feel it was very dirty in my opinion. For the hotel to be luxury, for me, it did not feel like it. I wanted to ask the front desk can I change my room on the first day that I got there but they seemed unapproachable like you may be bothering them, so me not want to be that person who complains, I just spent my nights sleeping there sometimes and the rest of the time with my in-laws because it is what it is. I wouldn’t suggest this hotel to a friend who staying in Hammamet. But again this is just my experience. Maybe somebody else will have a better room that’s more clean and doesn’t it feel cramped and stuffy. I was there for nine nights.

The hotel looks nice we were bothered by two factors: 1- zero privilege as gold members. They refused to give an upgrade even though the hotels was not full. The service was too slow. We kept waiting for almost 2 hours to get pool towels and every time we requested one they sounded very rude and indifferent. 2- we were assigned a room where we had 3 RF antennas . As experts in the field we know that was not safe at all and extremely harmful.

Même si l’hôtel a besoin de rénovations, la propreté est au rendez vous. La bouffe est bonne et fraîche. Je ne pense pas renouveler mon expérience avec the russelior et je ne pense pas le recommander à quelqu’un de mes connaissances. Lors d’un séjour de 3 nuitées en demi Pension, et plus spécifiquement dans la soirée du 11 septembre, j’ai demandé au serveur de me donner un verre vide afin de prendre mes pilules après le souper. Je tiens à préciser que j’ai acheté la bouteille d’eau du bar de l’hôtel à un temps ultérieur. La réponse était: NON il m’a dit qu’ il est interdit de me donner un verre vide dans un hôtel 5 étoiles !! J’ai demandé au serveur de parler au chef de salle. J’ai eu la même réponse de ce dernier. Il ne peut pas me donner un verre vide pour prendre mes pilules mêmes si j’ai acheté l’eau du bar de l’hôtel😨 je suis déçu d’un tel service d’un hôtel 5 étoiles. Je ne recommande pas cet hôtel et j’y reviendrai jamais …

This is no way a 5 star hotel- the service is actually shocking. Staff have knowledge of what is actually going on in the hotel in terms of what is and isn’t available to clients. I requested to speak to management, and given a whole speech and free coffee to make up for a horrible experience!

This hotel is FAR from 5 stars. It took over an hour to check in because reception could not find our reservation. They did little to quickly resolve this and just left us waiting and pretty much did they best to ignore us until we insisted they sort the issue. The main hotel areas were fine but the corridors were poorly lit, probably to hide the poor and dingy condition. The hotel was fine but also not 5 star condition, wallpaper was peeling, stains on the curtains, finger marks around the mirror. The room was apparently pool view but the glimpse of the pool we could see was actually the pool of the neighbouring hotel. The one plus is the bed was super comfy. Breakfast was really poor. It was tasteless and the pastries were rock hard. The pool itself was really nice and seemed clean but the surrounding area was a complete mess. Chairs and loungers just strewn around, all were really dirty too. I would not stay again and I definitely would not recommend it to anyone.

Tge hotel ia clean and modern, but the service and the breakfast is terrible, over allrge hotel is average and not worth the money, the best part us the swimming pool, but the management shoukd work more with the staff in terms of customer service, the breakfast is average...omelette is runny ..oan cakes burnt...not worth tge monet and wont recommends.

My second time in the Russelior Hotel; Things that did not change : - Food quality, always good. - Rooms, they are good. Things that did change : - Garden is not well maintained as it used to be. Grass is not as green as it used to be and trees are not maintained as they used to be few years ago. - Hotel partly transformed to a retirement and nursing home hosting Seniors with or without medical assistance. Every Senior person is actually assisted by a nurse. I've seen the same for El Hambra and Saphir Palace, all in the same region. - The cold welcoming and NO perks despite being a Hotels.com Gold member and the hotel being almost empty (I've kindly asked for the upgrade when booking). I'm not going back to this property.

I went their during Covid country lockdown where most of hotels around were closed I thought I’m going to have just for staying open service, but honestly everything exceeded my expectations, the service was top of the line considering they were missing staff .

Excellent service clean hotel , can’t beat it ! Good experience

Good trip un family

Amazing hotel

All is perfect

nice place. staff was always very helpful. if you wish to relax for a few nights this is the right place.

Amazing hotel, very clean, confortable, and the food is very good

It was a lovely stay, the staff were very welcoming and professional. I strongly recommend this hotel

Very clean very quiet well equipped good location easy checkin and check out.

Nothing to be mentioned about Quality price is not resnable