Breakfast fresh but no eggs or french toast. Car parking awful. I was told I should have prebooked but never told of this. Had to park dangerously to find where car park entrance was. Not very pleasant.

The hotel is situated in the centre of Windsor very close to the castle, the staff are really helpful and knowledgeable about the local area and amenities. My wife and I were there to celebrate our wedding anniversary and we would definitely stay here again or recommend to others.

This hotel has a great location across from Windsor Castle and around the corner from the main shopping street, with two train stations an easy walk. It’s undergone a recent remodel and looks great, but there are some major problems: first, the rooms need more light. It’s impossible to read at bed or do computer work with the low intensity lamps. On check-in, the toilet and refrigerator weren’t walking, but that was quickly fixed. The Nespresso coffee machine only takes small cups not mugs provided and easily can spill. The halls are pitch black until movement is sensed, so it’s easy to fumble and drop something like a key card. The lifts however were great. With so many dining and drinking choices nearby, they are missing an opportunity by not offering guests perhaps a free prosecco at the house bar, or a discount on dining or a late evening happy hour. The concierge staff were great, but this no-cash hotel makes it harder to offer staff cash tips for added services such as luggage transfer. We wish them well as they sort out these tweaks that will be appreciated by guests.

The room was large with comfortable bed and very quiet room. No view from our room. The breakfast was excellent with many options. There are several restaurants and shopping within walking distance. Windsor castle is just across the street too. The staff was great as they let me borrow a phone charger

Room was comfortable

Comfortable room

Comfortable hotel, but a little tired. Could do with a refit.

Good location for exploring the city

The breakfast was ok but not the best.

My go to hotel when in UK! Staff are incredibly warm, friendly and so helpful. Lovely food for breakfast, nibbles, tea or drinks and the area is easily accessible from Heathrow or by trains. Rooms are spacious, clean and very comfortable.

Breakfast was poorly staffed and stocked. Sauce was out of date and pastries were absent on both days. Ran out of basics like Nutella. For the money - it isn’t worth it

Breakfast was booked with the room booking but was a

Excellent location, lovely room

Very comfortable stay. The staff were welcoming and the atmosphere felt safe and professional from the moment I arrived. The room was clean and warm, and overall it was a great experience. I would happily stay here again.

The hotel and rooms are absolutely lovely and the staff are very attentive and kind The breakfast however is extremely poor for the £24 that the hotel charges If you don’t want a cooked breakfast, the buffet choices of cold items was extremely poor Tiny pastries that look like they are from a supermarket, poor choice of fruit , no breakfast rolls , bagels etc , very cheep ham and cheese with no other cold choices like cream cheese, cottage cheese or salmon as in many hotels and if you want a cappuccino it will cost you extra !!! Very poor value for such a lovely hotel !

It was a really lovely stay ! Staff were lovely ! food was very good. And you stay just over the road from Windsor Castle … perfect !!

The room was clean and very comfortable. The staff were very welcoming and helpful.

Great hotel in a fantastic location. The staff were friendly and helpful, rooms were very clean. Our family had a suite and a classic room and both were great. Suite had tons of room which was great with a toddler or if you have a baby, bath and a shower option plus two sinks. Secure and central parking was very helpful given the location. Only slight negatives were that to go out in your car you had to tell the hotel as you could be blocked in and they might need to move another car, we were told it would only take 10 minutes but sometimes it was longer and felt a bit of a hassle getting in and out. For the price of breakfast we were disappointed in the options, the fruit salad was just apples one day and had grapes added another. It’s a shame they didn’t have pancakes or waffles on the menu. After paying extra for breakfast there was then an extra charge for eggs Benedict. We thought about ordering to our room for breakfast but even though we had paid there was still a tray charge of £8 and we couldn’t justify it so we went next door to Gail’s in the morning. We would definitely come back but wouldn’t pay for breakfast again.

Fabulous location, the castle is about one a minute walk from the hotel. The rooms are beautiful, as is the reception area.

Looking shabby, needing an update!