Twin Oaks hotel, check in was good, access card for the room given by reception and advised of booking evening meal in the restaurant, and the times for breakfast. Our twin room, beds and pillows were every comfortable, proper wardrobe. Kettle.tea, coffee, biscuit etc. Staff were extremely helpful and attentive.

The property was nice and clean. Staff were friendly. If I was to pick out something to I price in… It was warm during our stay would have liked to have a fridge in the room for cold drinks

Clean room, sufficient shower water pressure, and easy to access including car parking.

Well where do you start Car park plenty of space Reception a lovely welcome and introduction to the hotel Room clean smart comfortable nice bed pillows and sheets Free toiletries Bathroom personally I found small but I am a large chap so probably should have asked Nice bathroom modern looking just little bits like limescale on the shower door handle and a cover missing on the shower door and the shower head leaked not enough to cause a problem but water ended up pooling outside the shower not a show stopper The bar was nice again great staff and reasonably priced drinks The evening meal was fantastic The Sunday carvery is one of the best I’ve had All in all I’m going to be back

Friendly efficient staff and we got an upgrade to our room to a kingsize bed. The heated towl rail in the bathroom was unnecessarily hot

A lovely welcome by Chelsea on arrival. Very friendly and helpful staff. The room was very comfortable and clean. There was a good selection of food at very reasonable prices. A great stay.

Was a very nice experience and the receptionist, Chelsea, upon arrival was very friendly and quite helpful! She added a bit more personality for your normal hotel trip, which was quite refreshing!

Excellent welcome from cheerful, friendly, helpful staff. We weren't expecting the varied and interesting menu, so were pleased to have the choices we could, and what we chose was excellent. The bed was a bit on the small side, but we knew that when we booked. Breakfast was also very good, with plenty of options. Despite being close to the motorway noise was not a problem. The information on the hotels.com website is wrong - there is a receptionist but not 24 hrs and there is free car parking. A good place to take a break - or for a lunch stop instead of a crowded service area.

Check in and out were excellent, smooth and friendly. The bed was short qnd uncomfortable. Noise from the corridor passed to the rooms easily. There was a gap under the room door. The outside qrea has trucks constantly moving, and we arrived at a traffic jam caused by the local car boot. When we got back to the hotel at 10:20pm we were informed that the bar was closed, despite there being people in the bar and staff available. Could have been so much better, sadly let down.

Good breakfast, friendly staff

Got a good nights sleep.

Had a family room, it was big clean and well appointed. Only problem was the room doors in the annex are not at all soundproof; disturbed the neighbouring room with normal volume talk in the foyer; they thought we must have been shouting. I could hear conversations from outside the room with ease.

We had a very comfortable one-night stay. The staff were all very helpful and the facilities were absolutely fine for what we needed.

Staff couldn’t be more helpful

Great stay

Excellent hotel, all the staff are really friendly and very helpful

Good cooked breakfast. Comfortable bedding in the room. Got a good night sleep. Bathroom was a little compact but the shower was good.

Second time staying here, one of my favourite hotels in the area. Everything just amazing for the price

Serviceable but expensive or what it was.

Reception staff were new and hadn't received any training.