Overall Ratings & Reviews Amansala

Amansala is very beautiful with great food. Much more unique than an all inclusive. Walk right out of your room into sand. Nice, friendly employees.

While we loved the beautiful beach and Amansala hotel property, we were disappointed with our overall experience and with our accommodations even after moving rooms. The hotel is situated on a busy road, with ATVs and trucks passing at all hours and the first room we were in #23 was directly on the road. The second room was a musty, small ground level room with a bed so hard we had to sleep on beach furniture. While many staff were kind, ultimately the communication from the hotel was scattered and disorganized and we felt like the guest experience wasn’t a priority. We paid too much for the value of what we received here.

The hotel is good for the amazing position on the beach. The accommodations are are good although AC is not available 24h for the rate at booking. You will need to pay extra if you want AC. Also to note; the included breakfast advertised in booking is not a complete breakfast, only coffee and fruit is included. A full breakfast will be additional charge, even then its just eggs and bread. The description for “breakfast included” is inaccurate as presented, its not even a standard continental breakfast.

The overall vibe of the place was wonderful.

Great

Loved how quiet and lovely the grounds are. One small recommendation is that the chair fabric does need to be changed out regularly, as this is a dog friendly property and i noticed many dogs marking their territories in the backs of the beach chairs.

The staff are amazing. They were always willing to help and went out of their way to make our stay better. The resort is located at the busy beach front area. Street can be a bit congested but with the provided parking space, we had no issue with parking. The only thing to be aware of is no AC from 9am to 8pm unless pay an extra $25 per day. Understandable it's to conserve energy. It can be grilling in summer. But if you are out exploring and not in the hotel it's not an issue. Will recommend to get a room with window facing the beach so the wind will cool down the room fast even without AC.

I highly recommend staying at Amansala. I was traveling solo to Tulum. The staff is beyond incredible and helpful. Gorje from front desk, Brenda, Ceci, Nato, Michelle and everyone else who was working during my stay went out of their way to make me feel welcome and safe. They made the best suggestions as to where to go and what to do as a solo traveler. The food at hotel was farm to table and reasonably priced, the beach area is stunning and my room was perfect for my needs. The vibe was low key and away from the business of the hotel zone. I rented a bike and was able to go around the hotel zone and explore all the restaurants and coffee shops, etc. I can’t wait to be back!

This place is so beautiful. I have stayed at many places in Tulum and will definitely be staying here at Amansala from now on. Our room is right on the beach and lots of space to settle in. Very happy to be here. Lots of little touches and sweet staff.

It’s much more beautiful than the photos! From The moment we walked in we knew we made the right choice. Right on the beach with a breeze, great food, love the details around the place and in our room. Really happy with the stay.

This was our second visit to Amansala, and probably our last. At least for a while. On our first visit, my wife and I picked this property because it's located in a relatively calm part of Tulum's beach - which can be noisy if you are not careful - and it offered a good amount and variety of wellbeing activities (yoga, some fitness classes, etc.) and food options. On this second visit, none of those activities were available. There were no fitness classes, no yoga, no guided meditations, and, to make things worse, they tried to skimp on the breakfast saying that their definition of "Continenatl breakfast" does not include bread. Yes, that's right. Bread. On our first morning in Amansala, they tried to make us pay $5 for 2 pieces of toasted supermarket Bimbo-like bread. We contacted Expedia's concierge service, and they immediately backtracked. Also, be aware that you will have to pay $25 per day if you want to use the AC during daytime hours, and about $40-$50 per person for OK-but-not-great lunch or dinner. The fact that we visited during low season may have impacted the level or service, or maybe it's a bad management issue. Whichever it is, Tulum is in the midst of big changes, and not all of them are for the better. They are trying to cater to a more exclusive crowd by hiking up prices on everything, but the service is not there yet (i.e. we regularly paid $50-$100 per person for pretentiously plated but mind-numbingly mediocre food). Beware.

Amansala is spectacular! Beautiful resort, exceptional staff, quiet and safe. I've stayed there twice and will back again. Highly recommend!

Great spot to fully relax, plenty of relaxation areas/seating on the beach. Staff were very attentive and food was very good. My husband and I both received massages at the spa and were excellent. Room was clean and comfortable. Would highly recommend staying here.

It wasn't stated in the reservation that you had to pay extra for air conditioning if you want it running during the day. It also smelled very bad of sewage. You are charged for every little thing. I would not recommend Tulum for a relaxing vacation.

Truly a great relaxing place to stay with great location, quiet - but near party if needed, and great food drinks.

We spent 6 days here in early February. Accommodations and restaurant were wonderful. I would highly recommend.

Nice property beautiful beach. Yeah Tulum is super expensive, expect that. But beach club is good spot during the day, prices aren’t crazy. We had a very good time for 5 days.

Be ready to be charged for everything from ice to air conditioning. Rooms don’t even have a fan I was sweating AC turns on late the room was so hot all morning and evening.

Pros: - nice architecture, pool, and general facilities - communication was fast - good food and drinks sold at restaurant/bar - well situated on beach and near a couple of other stores/restaurants - staff made an effort to clear seaweed from beach Cons: - had to move rooms because our first’s view was completely obscured by plastic sheet - construction work through the second day until 7pm in the room below ours was extremely loud and disruptive - toilet broke during stay - front desk refused to help us organise any transport other than to or from Cancún airport (which we declined as they were charging $210 each way), and even refused to suggest reliable local drivers/taxi services - included breakfast was pretty meagre (scrambled eggs, nachos, fruit, or chia) - restaurant/bar was all priced at inner city US prices - seaweed was only cleared to the sides of the resort, so the whole place smelled of rotting seaweed for the duration of our stay - beach sellers were extremely common, which we expected, but the hotel staff were happy to let them come up in to the restaurant and resort All in all we felt the pros and cons netted out, but given that we paid $2090 for three nights in the resort, no services or excursions included, we expected a significantly better experience!

The good: -beautiful beach -mostly friendly staff -cute rooms The bad: -inconvenient check in -some rude staff (Angel was great!) -moved us to a different hotel down the street with fewer amenities ("Amansala Chica") -no restaurant or bar at hotel -room was not a described (no balcony) -all food, drink, and activities cost extra -This hotel, and this part of Tulum, are wildly overpriced. Paid about $400 night and assumed we would get what we paid for. We did not.