Not suitable for Elderly customers with mobility issues. Room was very very small with no TV.

The walls of the rooms are paper thin, you can hear the conversation coming from the neighbouring guests, even them using the toilet. I was staying for 4 nights and after my first night I asked to cancel the 4th night so I could have a good night's sleep before my travelling day and they offered no compromise

A really decent hotel with good food and lovely staff. Immediate area was quite quiet which suited us. We would definitely return.

The hotel was pleasant but the room was very cold. No Windows just shutters. The shower was broken so could not shower to go out in the evening. The toilet and shower were cubicles in the room which was not very pleasant. There were insufficient plug sockets and when I moved the bed to look for a socket there was a lot of dust and dirt behind the bed. The staff were pleasant. The breakfast was acceptable. The beds were not comfortable and the bedding insufficient as it was very cold.

This is a lovely traditional hotel in a beautiful traditional Spanish town. We had rooms in the main hotel, big, spacious, lots of traditional features and beautiful BUT the beds are uncomfortable, the pillows very old and smelly! The showers, sinks and toilets are outdated ‘70’s and in need of updating. These are housed in cubicles within the rooms. The toilet brush was so old and disgusting it must be from the ‘70’s too!! Check in was straight forward. Breakfast is very simple and coffee disgusting. Great area if you are fit as lots of hills. Great restaurants around and so very cheap! We loved the area and would go again but would choose another hotel. Didn’t have the evening meal so can’t comment. Pool was freezing- but was December!

Hotel very nice and would have been good if we did not have to endure the daily set meal, which we paid £36 extra for. There was absolutely no choice, and the meal consisted of thickened puréed vegetable soup, extremely salty over-cooked tuna and reheated "Canadian" potatoes (no vegetables) and a slice of bought cake. Food is cheap in the rural areas and this was a complete rip off. If we went again we would ear a la carte (which was not anymore expensive) or in one of the very reasonably priced restaurants nearby - we had a lovely half chicken and chips lunch with salad for 5€

Could be difficult to find initially if you don’t have iPhone or satnav. Otherwise an excellent location for access to this area.

We have been to Tenerife before, this was a totally different experience from the tourist location we went to last time. It was a small Traditonal style Hotel in a small village with Local small shops and bars approx 10 minutes walk away. There is a bus stop also approx 10 mins away that has buses that take you into Puerto de la cruz a big tourist spot or if you want shopping Santa Cruz. We found the local bars very friendly and reasonably priced. The staff at the hotel were very friendly especially the lady who laid out the breakfast and served in the restaurant

The staff were genuine, friendly and made you feel right at home. The hotel is located in a unique setting--a quiet, quaint part of town. If you want to get away from the resorts and commercialized tourist setting in many other parts of the island, this is the place to go! Make sure you have navigation on your phone or in your vehicle to help you find your way...navigating the streets in this place can be tricky--but fun! Lovely breakfasts are served each day, and there's a delightful patio to relax on as you wake up with your coffee. The restaurant serves a small but simple selection of dinner entrees that are cooked just right. Clean rooms, charming decor, authenticity abounds, and the staff are full of smiles and warmth. You won't regret this place!! It's amazing!!

This hotel is excellent providing you are not looking for a brand new 5 star hotel. It is 17 th century and lovely. Other reports say the road is noisy... you do here traffic but don't notice it as it's not a busy road. The breakfast is good with seating outside to eat with a view of terraces and the sea.. lovely. Car parking at first seems difficult if you don't get a slot on the road immediately outside the hotel but once you know the area, there are lots of spaces in nearby streets. The hotel was busy whilst we were there but was very quiet . Highly recommend.

terrible the worst day of my life staying in this hotel

A very pleasant stay at this hotel. Friendly staff made us feel at home. Nice room overlooking valley. Parking was tricky at the beginning as limited space outside on very steep hill, however we did find other more available parking on nearby streets. V quiet, the only sound at night was regular church bells! If you like your hot drinks, take note there is no kettle in the room! A good base for exploring the northern part of theisland.

We stayed two nights in the hotel, the atmosphere is lovely and right in the middle of the old town of los Realejos bajo. You could soak up the colonial vibes. Excellent service and food quality food in the restaurant.

The staff was friendly & helpful. The view from the Terrasse was fantastic with morning sunshine. The breakfast was top-rate. We will be returning!

It did take me a while to find, but I'll blame that entirely on a satnav that wans't too good at understanding the local one way system. It was worth the wait however. It's an old building which has been interestingly converted, with rooms arranged off, around and above a central covered courtyard. At the back there's a terrace with a view down the hill to the sea. There's also a small pool. Mostly the guests were Spanish, French and German. The hotel staff were really friendly and helpful despite not speaking a huge amount of English (and with my not speaking more than a few words of Spanish). Most of the other guests seemed to be there for walking - it's beautiful countryside for striding up and down mountains if that's your thing - and it had an outdoorsy vibe. If you want sun, sea, sand, this definitely isn't the place for you. But if you've hired a car and you want a cool base from which to explore, then this is a really nice place to hang out.

somewhere quite, with nice food. Hard to fine but well worth it, friendly local folk nice to walk think and be alone, perfect for someone looking for peace I will stay again

If you want somewhere with loads of things to do/places to eat on your doorstep then this is not it. The hotel does have a great restaurant and there are a couple of bars nearby, and I do mean a couple. However,if you want somewhere a little different and within easy access of Puerto Cruz and all points in the North of the island then this is perfect. The rooms, food and the public areas are superb and i cannot recommend this hotel enough. We escaped from Los cristianos for a day or two and it really made the holiday.

Hotel is difficult to find and when we called the hotel they couldn't help us with directions either. The building itself is very lovely as the view from the terrace. Unfortunately our room was very dark and had no view at all. Wifi was free but didn't work anywhere apart from the reception area. The is restaurant on site and food there is freshly cooked and not expensive. Loro Park is only 10 minutes drive from the hotel.

The hotel is not bad, just don't dare to dine there if you are not a friend of freezer-microwave cousine.

This hotel is located in Canary's style traditional 19th century building, run by very friendly local people, who cook and serves delicious Spanish breakfast in cosy restaurant with mind blowing view. Room cleanness/comfort was very good in my opinion, condition of the hotel was great too. I feel like I have known a lot more about Canary's Island culture and people by staying there for a change to holiday resorts that are mainly located in the South of the Island.