The exterior parking lot has not been maintained cleanly. It's clear that it is not a new hotel, as it shows years of usage. The breakfast was great.

The rooms were late

We stayed at NH Coatzacoalcos twice during our road trip with our dogs and had a great experience both times. The hotel is very pet-friendly, the staff is welcoming, and the rooms are clean with exceptionally comfortable mattresses. A special thanks to the security guard out front, who helped with our luggage and provided extra peace of mind since we had belongings in our vehicle. While the property is a bit older, it offers excellent value and was a perfect stop for us and our dogs. We would gladly stay here again.

NH Coatzacoalcos was very pet-friendly and the staff was friendly too. The security guard out front helped with our luggage also. Nice touch. The rooms were clean, and the mattresses were extremely comfortable. While the hotel is a bit older, it was perfect for our needs and budget during our road trip north and south with our dogs. We would definitely stay here again.

En pocas palabras sucio, viejo y lleno de cucarachas 😞

The picture of the hotel need to be updated. The room was dirty and sheets had stains. In addition the hotel says that it is pet friendly but does not mention that they an expensive charge for each pet. I arrived 20 minutes early and they would not let me in even though hotel was empty.

Everything was great only need switch the coffee brand because tastes like old and burned

La habitación tenía una puerta extra que no daba hacia ninguna parte y el baño se sentía bastante viejo

My reservation had to be reentered in system. I requested a king or queen single bed. The attendant asked which I preferred double or 1 bed. I replied. One bed. Gave me the key and it was a double bed room. I went down to clear it up. She gave me a king bed but the ac had a wet towel under it. Only had one towel for my husband and I. It was not a great check in. Towels were not very white. Bathtub was a bit slippery could use a plastic shower mat option. Which didn’t.

This hotel is over-priced and low-quality. While the staff was nice, the property was run-down and faulty.

Good facility, nice staff, good breakfast

Staff was nice . Place wasn't that. The place was run down. The shower was bad.

All good

Doesn’t exist any kind of maintenance

Shower head was never fixed

Poor conditions and facilities in general. Front desk Staff could be a bit friendlier and more supportive, invoicing process when checking in/out was not clear/easy enough. Security guys on the other side were kind and friendly.

Excellent place to rest

The hotel is nice but it is showing its age, the only issue I had was that my room was not ready, I arrived at 540 pm and had to wait till 630.

There was a really good stay ,, tnk's

Online it says laundry for family and when we asked they said no . Also they painted with oil paint and we could smell it all night