The staff kept us waiting for almost 30 mins to show the room even after reaching check-in time around 3:30 PM. Staff was giving the priority to Foreign tourists and giving us lame excuses that we are finding the keys and it took 30 mins.

I stayed at this hotel for four nights with my husband and daughter. Overall, the experience was pleasant, with spacious rooms and well-maintained bathrooms. The restaurant staff were courteous, polite, and helpful throughout our stay. The dinner arrangement by the pool with a bonfire was also enjoyable. However, there are a few points I would like to highlight for improvement: 1. The breakfast spread was quite limited for a four-star property. There were very few fresh juice options, and buttermilk was not available. Additionally, the cut fruits—particularly guava and papaya—did not appear fresh. 2. The breakfast timing was only until 9:30 AM, which is relatively early. Most hotels offer breakfast until at least 10:00 or 10:30 AM. 3. The checkout time of 10:00 AM is quite early, especially for guests who come to relax. A checkout time of at least 11:00 AM, or preferably 12:00 PM, would be more appropriate, particularly during the winter season. 4. I noticed that some guests were vacating around 11:30 AM; however, despite my request, we were not granted even a one-hour extension. This was disappointing, especially as my flight was delayed by two hours. I hope this feedback is taken constructively to enhance the overall guest experience in the future.

It was simply an A+ experience. From the time we checked in to the time we checked-out of the hotel. The hotel staff was courteous and prompt. Cleanliness of the property is outstanding. We were there for Christmas eve and so there were a lot of enjoyable activities planned for the guests. Even the royal family (who lives in the private parts of the property) joined in the festivities. We rented the heritage rooms where we got the feel of living as royals in a haveli. I would highly recommend those rooms. The rooms were amazing, well furnished and full of required amenities. Lastly, all key attractions are walkable from this place.

Nice

Nice rooms

Nice, spacious and clean room, very good breakfast and dinner, view to the fort, close to all touristic places (at walking distance to most of them). All this in a beautiful, large palace, where the maharaja still resides. Had no chance to use pool and spa, unfortunately. Nice royal museum in the premises. Sympathetic staff. Convenient ATMs at one of the palace exits.

The hotel is amazing, housed in a centuries old palace and an easy walk to the main fort. Our luxury suite facing part of the museum was just beautiful. The service was excellent, the room clean, the restaurant has an extraordinary view at night. Our only concern was the lovely pool was infested by pigeons and covered in scum. After a very hot day exploring Jaisalmer that was disappointing. But it will be a lovely memory.

Clean room , royal ambience maintained by staff , great food and services . I would love to stay again

Absolutely stunning part palace part hotel. Stayed on the Golden Suite which had comfy double bed and separate small sitting room. Close to the fort. Lovely rooftop restaurant and separate breakfast room. Staff couldn’t have been more helpful.

In the heart of Jaisalmer it is an amazing and quiet place to stay

Good experience living in a Heritage property. Service was excellent. Area outside of the hotel is terrible and very busy and noisy.

The palace itself is stunning. However, service is poor. Breakfast ends at 9:30. We had to rush for the breakfast. Breakfast was really bad. Burnt, dried and stale. No tissue paper, no hair dryer, no iron. I have never seen a toilet paper role that thin. Hot water takes forever to mix. Most of the time, internet doesn’t work.

A clean and cosy hotel. Bed linen and towels could have been a little newer, but the service in the restaurants was excellent. WiFi was extremely lousy. Hotel should invest in a few range extenders.

The manager was very helpful in every way, making sure i had everything i needed and arranging a driver for my next destination. Staff was professional and facilities were lovely.

A beautiful hotel with a special charm. The architectural design of the buildings is amazing. Such intricate designs. The hotel is like a maze, so very interesting to walk around. There are few different temples in the complex but need to get its opening times. There is a museum in the complex as well. Walking distance to the fort. Take a walk up for sunrise. Staff are friendly and very welcoming

It was an amazing experience at this property. The staff were friendly and helful. The place was like a maze, very interesting. It was amazing how well kept the place is. Jaisalmer, the Golden City. The hotel is close to the fort so you can walk or talk a rickshaw.

What a disappointment, This is a historic building part place museum, part home and part hotel. It should be great. We stayed 3 nights and ended up having three different rooms. the first was large ground floor with a foot path outside the window, so no privacy, and next to a noisy stairwell. Then moved to a very small low-ceilinged room where the air conditioner was as quite as a Boeing 737 on take-off - finally moved to a very pleasant quiet room that we should have had from inception. We booked a pool view balcony room but it appears that they don't exist at all - misdescription on Hotels.com website. Wifi proved impossible to log into and I discovered that their security certificate had expire in 2019 so no Apple device would log in. Manager seemed totally unaware. of this. The grilled chicken sandwich which my wife and I had for lunch (only food that day) gave us both alimentary problems. Hotel manager just seemed imperious and not caring at all Lives off being what it is, an important historic former palace in a convenient location, but management lets it down badly. Simply don't appear interested in overseas individual travellers - Our only disappointment in 5 weeks of travel

Beautiful property. Very supportive and welcoming staff. Great place to stay.

We were a large group of 12 with an age range from 2 till 65 and without exception, all of us were happy with the facilities, cleanliness, helpfulness and the food. The historic significance of the hotel was also impressive and the staff were all very hospitable.

Although the hotel is beautiful & staff friendly and willing to help, I didn't find it had the special touches you would usually find in a 5 star hotel. The first room I was given had a very noisy fan, the hotel moved me to another but the TV didn't work the 3rd room on the ground floor was however lovely. Lunch should have run until 3PM but the dining hall was empty off staff when I arrived at 2:50PM. Many of the regular TV channels were not subscribed to & one of the pool ladders was broken. Only instant coffee available Saying all of that, I did have one of the best nights sleep I have had in a long time, so thank you for a comfortable bed!