Overall Ratings & Reviews Comfort Suites Kingsport

Beds were very comfortable. The property was clean. Breakfast area was well stocked and kept clean. A few things we didn't love: we used the linen set that was bagged up in the closet to make up the couch bed and when putting pillows cases on the pillows, the pillows had a noticeable sweaty/oily/used smell, and no pillow protectors were on any of the pillows in the room. I am very sensitive to smells so maybe other people don't notice, but I can tell and it grosses me out that pillow protectors aren't used to keep things like that from penetrating past the pillowcase. Secondly, housekeeping only services the room every 3 days unless you ask sooner. We were a party of 3 and were given, I think, 4 bath towels initially. I didn't realize that they were not coming into the room at all for 3 days. At other properties they tend to come in and change out the towels at least daily, but don't vacuum and make the beds and whatnot. I felt like I would be a burden if I asked for service of the room, so instead I just asked for a couple extra towels which they gave us with no issues. We also requested 2 extra pillows because the pillows are very very soft and not supportive so you may need to bring one from home if you're used to a firm or supportive pillow. The pool only goes to 4 feet, is indoor and heated. The pool room is extremely hot and muggy, miserably so, and could use more ventilation. You can hear EVERYTHING in your room that is going on in the hall, room doors are

We only stayed one night but it was nice.

From the time we entered the hotel, Megan extended Superior Customer Service. She was extremely kind, helpful, informative and professional. Also the entire staff extended the same highest customer service too. The staff greeted us with a smile and kindness. Anytime we needed help with anything the entire staff was there to extend. Thank you Comfort Inn for having the best team of employees at this location. I highly recommend this location and I will definitely come back again.

I am a smoker, so I really enjoyed the nice outdoor gazebo and it has a nice view of the mountains. Room and beds were nice. Bath kind of odd with a corner sink. Also there were no cleaning/bathing products in the shower containers. Personnel were prompt and pleasant. Breakfast was an average "hot" hotel free breakfast, good, but nothing special. Room rate was on the high side, but reasonable for the area. I would stay there again.

We stayed here for a baseball tournament. The staff are amazing. Everyone working there was so friendly and helpful. The room was clean and very nice. Located close to stores and restaurants

Great locatio, clean, convenient and secure

The staff were very friendly! Rooms were very clean and large!! Great heated pool! Super place to stay!

large room

Wonderful hotel. Very clean and quiet, well maintained. Front desk staff was friendly and efficient, the checkin is touch-less, which I appreciate, no one touches your credit card. Rooms are large, beds are comfy and plenty of soft pillows. I would definitely stay here again.

I was already having the worst experience with front desk. Then I went outside to see the weirdest this. Reminding you this reservation was in MAY. I wouldn’t return here under any circumstances. I packed up my family and cut the vacation short.

It was great. The staff was good and so were the facilities. We had a bbq outside with our family and the area was very nice. The only thing was the bathroom floors were not very clean.

Clean and friendly.

The Sunset View is Beautiful on top of that Hill ! so get a room facing the Mountains ..

Nice

Everything was very nice. The room was clean and the property was well-maintained. I would absolutely stay again.

The room smelled musty and the AC unit is old and noisy. The bed was a bit firm and could feel the springs in it.

The hotel when entering, was very clean and the staff was very friendly The rooms were also very clean and spacious The breakfast area was also clean, the employee who worked it, was very friendly and always was busy

The rooms were smelly and almost a wet smell. The building maintenance needs some help. I was expecting a nice clean and relaxing room but it was anything but. I had to go get some air fresheners and. Try to make it smell better. The pictures of the rooms is very deceptive.

Beautiful views on top of a mountain. Kind staff, Very nice suites with comfortable bed and 2 TVs.

Great