A terrible experience. The hotel staff’s service was awful, from the receptionists to the rest of the team.
They charged me $80 because a colleague left his luggage in my room for five hours. He was flying back to his country the same day I checked into the hotel. This charge was not explained to me in advance, and at checkout, they claimed it was mandatory. The staff was extremely rude and hostile.
Finally, I kindly asked to change a $100 USD bill into $20 bills so I could pay for a taxi. They gave me $90 in USD and $10 in local currency, which made no sense and was not what I asked for. Once again, the reception staff had a terrible attitude.
I do not recommend staying at the RIU. There are many better options for the same price. Without a doubt, the hotel staff made my stay uncomfortable.