Overall Ratings & Reviews HANZ Hanoi De Maison Grand Hotel

Lokasi sangat strategis, staff sangat ramah dan informatif, lantai kamar mandi licin, suara pipa pembuangan kamar di atas kadang mengganggu tidur.

Khách sạn có vị trí gần trung tâm thuận tiện cho việc di chuyển; lễ tân thân thiện, phục vụ chu đáo; phòng được dọn vệ sinh hằng ngày sạch sẽ; giá cả hợp lý

Khách sạn đẹp, sạch, nhân viên nhiệt tình dễ thương

Nhân viên thân thiện, khách sạn gần trung tâm lắm tuy nhiên cách âm vẫn hơi kém mà chất lượng oke. Một nơi lưu dưỡng đáng recommend

The location was very convenient, but the TV never works. The front office staff was very helpful and friendly after All.

The location is strategic, near city center and a lot of food. Everything is great & beyond expectations

Very nice and helpful staff, room is big and comfortable, though the bathroom is old fashioned and not working properly.

Hotelnya nyaman kamar family nya cukup besar, kasurnya nyaman tidak berbau. Handuknya bagus dan baru.

The hotel is spacious, the room has 4 people with 2 beds but can sleep 6 adults. Enthusiastic and cute staff.

If this hotel gave 0 points, I would give it too. Why,? Because of deceiving customers, the images on the website are different from the check-in, the walkways are cumbersome, the rooms look like cheap motels, the furniture is old, the bed sheets do not have cotton lining, they are just very cold thin fabric, the tables and chairs are very cold. old chairs, rusty bathroom. Coffee and tea must be charged, and the room lights are dim. Never booked such a bad hotel. I wonder if I look at the reviews, most of the real reviews will complain exactly like me. The hotel gives staff virtual reviews to cover up the bad reviews. Doing business fraudulently and defrauding customers like that, but the hotel can only play the low rating trick, just let the staff give good reviews and that's it, the hotel can think for itself whether its service is worth the customer's money. Discarded goods or not? I should think the app will pay more attention to this hotel to avoid hotels with poor service and quality on the app that bring bad experiences to customers. Best regards!

The room is okay, clean but too old and stuffy!

The toilet is so bad, it feels like it hasn't been cleaned in a long time. Won't come back again.

I booked a room for a guest but saw that the guest did not like it and did not stay at another hotel.

The hotel's location right in the center of the old town is very convenient for sightseeing and traveling. The room is quite good, the furniture is a bit old, but in return the staff are all happy, cute, and thoughtful. My room had a problem so I checked in late and they compensated me for a late check out the next day without any additional fee (10 VND).

My friends and I had wonderful days traveling. We had 5 extremely comfortable and pleasant nights at Hanoi De Maison Grand Hotel. Rooms are airy and clean. Hotel staff are very attentive and cute.

The room is good, exactly as in the picture. But in the bathroom that looked old the air was a bit noisy.

The hotel is located in the Old Quarter, very convenient to visit the center of Hanoi and enjoy many delicious dishes. Hotel staff are enthusiastic and friendly, helping to book many services for guests. Rooms are clean. The only minus point is that the wifi is a bit weak, making it difficult to work on the laptop in the evening.

The location is perfect in the middle of old quarter. The room quite spacious and clean although the interior style not modern, but it is in old quarter so maybe the interior should complement the area 😀. The bed were big, we book the family room for 4 persons. Our room has a balcony which we can see the main road of the old quarter. A little bit confuse to find the hotel since the name of Hanoi de Maison not found in google map, but you can try Hanoi Gratify Hotel, I think they just changed their name recently. They also have several services like motorbike rental, laundry, and also several tours.

1. They mistook our booking with another guest, and we had to wait more than 45 mins to get the room. 2. The room was fine, but really old. Towels were not clean. 3. Then the day after they asked us to move to another room since “this room is booked”. My booking was for 2 days, and they were the ones who took us into that room, so I had no idea why they said that room was booked (by someone else) Over all with the same price range there are much better other options both in term of room quality and hotel service.

Good very good service Viet Tinh 10 pts