Room was clean but my bathroom sink had barely any flow, just a trickle of water came out. Also the hardwood floors were so squeaky that i could hear people in the hall and in their rooms. Also, keep in mind being directly on the road makes for 5AM wake up calls from the garbage and delivery trucks as well as the street sweepers. I was also disappointed that there was no water in my room and I had to go downstairs to fill it up from the water cooler. Overall this hotel was a good option for me as I was only 5 minute walk to the office but there were small things that could be improved to make a big difference.

Repeat guest, cozy and well appointed. Staff wonderful and accommodating.

The Ac not working good Day 1 but Day 2 staff moving to another room ac working better

Location

The location was perfect. Right in the middle of downtown with lots of food and shopping options all around. The hotel was clean and the room was really cute. The doors to the room I was staying in was in a nook with 2 other doors so you can hear the other doors open and close throughout the night. The breakfast was very simple, it consisted off pastries, bread, yogurt, cheese, cereal, milk, coffee, tea, juice, fruit and fruit cups. The pastries were very tasty I really enjoyed my stay and would stay again.

This property should not be offered to anyone who expects the hotel, the rooms, or the staff to be prepared for guests! Upon arrival the 2 rooms which I had paid fot in full in advance were not ready for occpancy. They were not adequately supplied with "bathroom needs". One of the rooms door lock system, Room 306, was broken and the door was standing open and unable to lock. When reported to front desk, we were told it was " ok to lock and go out" and when we returned we could "call him" and he would come up to " jimmy" the lock to get it opened. This was totally unacceptable to us and requested a change of rooms but told that they had no rooms available. They said a repairman had been called but could not be repaired until the following day. Once in the room, it was noted that the bed frame was broken and that the matress closest to the headboard was on a definite decline down. Of course, once again there was no one to repair this so we had no alternative but to sleep with our heads where our feet would be and our feet would be where our head would be. It was not a good night of rest. We were told that all would be repaired by Sat but when we checked out on Sunday morning nothing had been repaired and we were not offered any kind of reimbursement. As a matter of fact not one person, management, or stateroom personel even came near our room when we were there and no mesasge left.

Chez Swann is in a great location to explore Montreal . Parking is under the hotel next door which is convenient but does require moving luggage through their lobby and down a flight of stairs . The staff are very helpful. The room was a little tired . Gouged wooden floor , no toilet paper holder and weird steps from bathroom to bed which we were not expecting . Not great for walking at night . The breakfast was disappointing. No fresh fruit , packaged pastries, bad coffee, no eggs. We went out the second day to the restaurant down the street for breakfast. For the price I think they could do better .

Good location

Very good, quirky and funky boutique hotel. Artistic and theatrical theme with a few Dr. Who style lights. Fun. Nice room with street views. Comfortable. Good location downtown. Everything accessible. Staff recommended affordable overnight parking nearby. Only complaint — shower pressure was weak. But wonderful overall and will return.

Close to everything

Very Convenient location; value for the room is missing

I had a highly disappointing stay at this hotel due to poor room conditions and a total lack of customer service. Upon arrival, I found hairs on the bathroom floor. To make matters worse, the climate control was completely malfunctioning. The AC blew directly onto the bed, and despite adjusting the thermostat, the room remained unbearably hot. When I went down to the lobby for help in the middle of the night, the front desk was entirely abandoned. I waited, but eventually had to return to my room and barely slept. Management later dismissed this, claiming staff might have been assisting other guests. Furthermore, I accidentally double-booked a room for the same night across two different platforms. While I fully admit this booking error was mine, the hotel’s handling of the situation showed zero hospitality. The owner refused to offer any flexibility, refund, or gesture of goodwill. Instead, I was just handed a second key and told it was not their mistake. Technically true, but incredibly poor service. I will never stay here again.

The location is top notch, and the guest check in are very kind , but there is little to no security, in the late night thre was no one when we came back, and you don't have to scan in the elevator so anyone could access it. We wanted to love the rooms, the design is very interesting, but everything is very worn, every wall has marks and floors with damage, the chair was dirty when we arrived (clearly a couple enjoyed that chair on their last visit) we let housekeeping know and she vacuumed the chair and left and all the white stains remained. Needless to say we segregated the chair from the room.yes breakfast was included, but it is stale bread and yogurt and a couple other items, good when your on the go but not the previously rate 4 star expectations.

The breakfast was not good at all. It was a snack room with broken coffee machine

Room and public areas are generally clean. The decor is somewhat unusual with a large tree trunk on each floor near the elevator. It does not have parking, but it has agreement with the hotel next door (Le Mount Stephen) that one can park there overnight for a cost of 40 CAD/night. It has free breakfast though minimal (pastry, bread, cereal, yogurt, coffee) in a small room right across the check-in desk. The room on the top floor (3rd) has a large rectangle opening ceiling that lets natural light to come through. The hotel hangs a white thin cloth over the opening to minimize direct sunlight from entering. This is good in the day time because the room is very bright, but the downside is that as soon as the sun comes up, one can no longer sleep due to the room brightness. And even though the room has AC, it heats up quickly, particularly when the temperature gets above 85F.

Recommend, great location.

They have problem with the water pressure; call reception for help, and they simply told me I had to wait, since I the time I was calling apparently other guest were taking showers.

Miniature rooms, black floors with black steps at the entrance of the room with no proper warning. The hotel focusses on design, not guests comfort. Definitely would not recommend

Love the location and the old world charm of the room.

Great location…