Overall Ratings & Reviews Staybridge Suites Queretaro by IHG

the place is dirty in general, AC would not work. I would not recommend staying here.

In the past years it used to be a nice property but nowadays the hotel seems outdated, the furniture looks muddy and it smells bad. The breakfast was very limited and the food wasnt tasty at all. I would seriously consider another stay there!

Good stay

El servicio es muy amigable y el desayuno esta bien

Staff is very helpful and polite. The property has great amenities and is very clean.

It was a nice family trip. We enjoyed the breakfast.

it WAS AMAZING THE SERVICE WE ARE VERY HAPPY AND EVERYTHING WAS CLEAN AND AMAZING

The hotel needs an update , but for the price its ok .

Really convenient location, easy to access and close to Juriquilla and Antea mall; but having mu pet made a difference

Awesome like always

This hotel could be a great one only if the hotel general manager and stuff follow their own rules ! Like they allowed smoking on the restricted areas and they have racial preferences with riches, I complained to the manager and general manager Juan Carlos and they missed treated me and make feel very uncomfortable, unsupported by the management, if you are not executive, you are not allowed on 5 floor , they do not respect their own rules , anyone smoke anywhere ,Mr Juan Carlos told me that I wasn’t paying enough $$$ to be on the 5 floor! They have no restrictions on their policies or brochures, they advertised food they don’t served,the whole place needs updated, the smoking floors filtered with the non smoking floors, laundry needs update, they advertised and they advertised and promise 100 percent sastifaction guaranteed but is false promise and advertising, misleading to customers

Good hotel, nice breakfast, comfortable room, large basketball court and small but nice pool. The only downside was our room had just a fixed window.

We liked the room because there are 3 beds. Front desk staff are all very nice except 1 lady.

Great stay only complaint awful high charge for 2 dogs, 900 pesos which is about double everywhere else. Hotel was clean and comy loved the beds. Great shower nice pool we were recharged the next day to continue our road trip.

People were super friendly and educated, but need more dedication cleaning rooms

Very nice Hotel!!! Hihgly recommended!!!Stuff are very friendly. Hitel is very clean and very comfortable!!! Everything perfect. We were very happy with this hotel. Definetly will come back again!!!

Every Detail was perfect! The front desk was warm and welcoming as were all the other employees. The accommodations had everything needed to make for a comfortable, extended stay. Kitchen and even a dish washer. The inroom safe was very easy to use and the entire level of security was excellent. The location is wonderful as we were in Queretaro to shop and furnish for a renovation in San Miguel de Allende and the malls, major design and floor/bath/ kitchen stores were within several kilometers. Excellent place to stay to shop for Buen Fin sales! We will definitely be repeat guests!

The sheets on the bed were dirty, stained

This is the third time I stay in this property, it's always nice, clean and friendly, it offers the perfect spot to work as they have this great WiFi service across the property.

The hotel was extremely comfortable. We were just driving through but it would have been nice to hang out and relax a day of so.