Overall, we had a great experience at this hotel and would likely stay there again when in Naples. But two things bothered me about our room. First, the shower was tiny and the shower door was difficult to close correctly. Second, the bed linens felt rough and not high quality. On the other hand, the breakfast buffet was excellent, the rooftop bar was lovely, all staff were friendly and helpful, and the hotel room was nicely decorated, quiet, and comfortable.

It was a beautiful hotel with attentive and friendly staff. Our room was excellent with a small balcony to view the port and castle. The Skytop lounge in the evening is a must! Excellent vantage point for sunset over the port and Mt Vesuvius to the east.

Emplacement idéal à Naples; personnel gentil mais lorsqu’on a demandé de réserver un resto pour nous ils nous ont dit de le faire nous même par Internet. Moins aimé : les draps étaient rugueux et pas de vrais kleenex dans la salle de bain , plutôt des mini kleenex .

The Hotel truly provides the luxury feel.

Great historic hotel in a great location.

Great location away from the delightful chaos of Naples. Beautiful views and wonderful staff make the stay.

Excellent location and nice hotel

Excellent location. Bar has beautiful views. Nice hotel.

The Grand Hotel is a mediocre, apparently 5*, hotel. I have stayed in 3* hotels which have been much better. In Naples, Parkers Hotel is far superior. The ‘superior’ room whilst reasonably spacious was drab and had no facility for making hot drinks. It was located on the side of the hotel and the balcony overlooked what seemed to be a massive taxi rank. The receptionist said she had upgraded us from a Classic room although we had actually paid for and reserved a Superior room on Expedia. The bathroom was small and cramped with a conventional hose shower in a small cubicle. There was little space to hang towels or anything else. The buffet breakfast was standard for this type of hotel. A few members of staff were helpful. There seemed to be a very close relationship between the taxi drivers and some of the door men who preferred to discuss the fare in Neapolitan.

The staff were particularly helpful, and we enjoyed the rooftop bar. A generous breakfast that includes options for vegetarians. It's a bit out of the centre, so either a taxi ride or bit of a walk to get to the main attractions of the town. For example, it took us about 45 minutes to walk to the National Archeological Museum.

Older but great location. Breakfast buffet was a 10. Service was a 10.

Outstanding staff throughout the property. Food services are excellent. The breakfast options were enormous; the roof top bar experience a reason in itself to stay; and the chef for the main dining room prepares creative and exceptionally prepared meals. A reasonable walk to almost all activities in Napoli.

Consistently excellent staff from the breakfast team to the front desk staff with nearby restaurant recommendations. The rooftop bar is an excellent place to have a drink and a snack on sunny afternoons.

Our second time. We love the breakfast. One of the best we’ve ever had. It’s why we keep coming back.

Beautiful hotel - old charm and very grand! They have lovely sitting room and furniture all through that is beautiful. Service was fabulous all around and they even accommodated a last minute New Year’s Eve reservation for us. The breakfast is incredible- fresh baked options are so delicious, and the setting was lovely. Only minor bit was the shower - it didn’t drain well and was tiny. The location is also great - close to good restaurants and major sites easily accessible. There is a convenient taxi stand just next door.

Friendly Staff

Exceptional service, beautiful and very comfortable room with gorgeous views!

This was a supreme luxury hotel with the feel of royalty. The facility was absolutely beautiful and very ornate. The staff was beyond accommodating and very friendly. I would definitely stay here again. P.S. The view from the hotel terrace with breathtaking!!!

Amazing hotel, good location, beautiful rooftop bar for sunset, and the best breakfast we had in Italy.

Great breakfast. All the staff are very courteous, top-notch service!