Overall Ratings & Reviews Aloft New York Brooklyn

Experienced some issues with plumbing

The water was shut off to the building on the first night and didn’t return completely for over 24 hours. We had a trickle the second day and cold, brown water for the remainder of our stay

Staff were amazing and really communicative

Very friendly staff, very accommodating

Perfect front desk staff

The hotel could use some updates and renovations but it as clean and the staff was very polite. I was offered an early check in without charge, which was nice. There are also tons of restaurants around.

Great location for transport, DeKalb market. Rooms have what you need - clean and comfortable bed and bedding; great shower and hot water always; great WiFi; fridge; safe; water provided; ok coffee machine, great AC; friendly front desk.

I like the fact there was a roof top next to the hotel.

The room was fine but seemed to be in disrepair

Bad service on the Front desk, not helpful at all

Great place to stay

There was no hot water and they did not even warn us. I enquired the morning and they proceeded to tell me a story about the boiler not working. It hadn’t been working for several days yet they still took my money and gave me no warning about the water.

Conveniently located , clean funky Pillows a little too soft

Great location. Avg customer service

We arrived early and luckily the front desk helped us with early check in so we do not have problem with our luggage or wait until the actual check in time.the location of the hotel is great for tge price we paid. The staffs are very nice and helpful the room is clean

Amazing

Easily accessible to all parts of Brooklyn and most of the city

This was my second time staying at the Aloft. First time was great, this time we had NO HOT WATER for two of the four days we were supposed to stay. The last night we asked to be move to another hotel. And I was in a party of nine, and we all asked to be moved. I was told that I would get an 25% discount for one night, yet to see that reflect on my credit card. I know mechanical issues comes up, but in this situation the guests shouldn’t have to pay twice for it. Thanks for listening. Gwendolyn Jones

There was no hot water on days 2-4 of a four day stay. The reason for this was unclear, maybe it was an issue with a nearby construction site, maybe the boiler, maybe both. The clerks at the desk were clearly tired of the complaints. On day three, we were told that showers were available in the hotel next door. The overhead light in our room could only be turned on by calling the front desk, they would send someone up with a ladder, he would climb up above the bed headboard and turn the lite on! Fortunately there were two windows that let in ample lite during the day, so this was only necessary once a day. Hotel location is convenient to restaurants, subway, Target and Barclays.

Location was great, and plenty to do around the property. The room was small and the TV sucked.