Communication. Life was not working the entire time. No note from GeneralManager. No gesture to guests to apologise. When looking under bed this morning for something I had lost found drink tins from sine previous guests… very shabby.

It was great, would definitely stay again!

Unfortunately the AC didn’t work too well

It’s a great place to stay

The hotel was very clean and comfortable, the staff friendly and very helpful. The U-bahn and S-bahn was in easy walking distance and there was a good variety of restaurants and shops nearby. The breakfast was basic continental but a good selection. Unfortunately, the restaurant next door played very loud music on the Sunday which attracted drivers in noisy cars making sleep impossible. The other nights were fantastic and had perfect night's sleep.

The hotel is easy to reach by train from central station and is around the corner from Ku'damm. It is super centrally located. The hotel is clean and has everything one needs for a trip to Berlin. For guests with mobility issues, note that the bathtub/shower wall is high and might provide some issues getting in and out.

Considering I’m in Berlin often with my band and we have stayed at many hotels there I’m very pleased with this hotel and will stay there again.

Bad information about getting to airport made us miss our flight

Very nice hotel just off the Kdam shopping street. The hotel is very strick on check in times, 3pm....so plan ahead. Room & bathroom was very nice, very big bathtub which is why I picked the hotel. Breakfast was very good with lots of choices. Would stay again.

Lovely and attentive staff and bedroom/bathroom very clean Liked the option of having sheets/ towels changed every 3rd day as kinder to the environment

Very good value, helpful staff and convenient location!

The place is clean. 24 hour staff available. Very quiet even so it is a busy street.

Stayed one night on a business trip. Hotel is ok. Reception clerk was correct but not friendly.

Nice area, close to transportation, good breakfast and close to some major sights.

The reception staff were excellent. The location was perfect to get to tourist spots.

Perfectly decent hotel, well situated for shopping and with large, pretty comfortable rooms. Nothing to criticise or get excited about. Didn’t have breakfast so can’t judge. No bar or public areas to speak of. Very lively Shisha bar/restaurant right next door but never heard a thing. Very fair value overall.

Good location beside supermarkets & very near bus stops and U Bahn, and the hotel is just off the main shopping areas. Rooms could do with upgrading but still comfortable & clean. One flaw is the fridge powers off with all other electrical sockets when you take out your key card to leave your room. So if the fridges were set to work all the time when guests were staying that would be a great improvement cos otherwise the fridge is pointless. Staff haven't the best English, but were mostly helpful.

Old

I booked a 4☆ hotel as a special treat,, and it wasn't cheap. This hotel is not 4☆by any standard I recognise. Apart from the room and a breakfast room, there were no other facilities, not even a mini bar. This was a bed and breakfast hotel, nothing more, and you should not have advertised it as anything else. Quite frankly, this was fraud. I have a Mercure hotel close to where I live and expected something similar. You should be ashamed of yourselves.

Staff very helpful. Room comfortable. I wish we would have known before our last day that there is a bus stop just around the corner to the Zoo station, it would have saved our legs!