Overall Ratings & Reviews Britannia Inn Hotel

Overall a good stay thanks to the staff

Great value for money, great choice for a budget holiday

Clean

Clean and daily maid service.

Staff are nice, room cleaning everyday. Only things don’t like is using package of shampoo and soap for shower. The room at the day time is so hot when we stayed, we need open the back door to let the air circulate until sunset.

I didn’t stay at this hotel as when I arrived they told me that the room was under maintenance and sent me to another hotel down the road. The room was okay, however it was outdated and needed some proper tlc. People were also going up and down the hall knocking on random doors at 12am making me extremely anxious. Breakfast was diabolical, with two hard boiled eggs, some fruit, some cheese, a hard croissant and a yogurt. Hardly the full English breakfast shown on the hotels website. The beds were uncomfortable and the double was just two single beds pushed together and held together by a sheet. The shower was okay but I kept being squirted in the eye while showering as the head wasn’t screwed on properly. It was also a bit concerning that the reception wasn’t even in the same building as my hotel room it was across the street.

Wish I saw earlier that there was no air con. The two fans helped, but the single tiny window in the bathroom was not enough to allow fresh air in. Also, why was I sent to another building? The only explanation I got was “maintenance issues” which is what you say when you have no idea or can’t be bothered to give an answer.

We had booked three rooms, only two of which came up to the expected standard, the third room was most disappointing to us, no kettle, no tv remote control, only one towel which had to be used to mop up the water in the wet room in order to use the bathroom facilities. We would like a refund for the room booking.

We were staying out overnight after seeing a concert and this got the job done nicely. Basic accommodation reasonably priced, in a handy location for London arena. I would advise customers bring their own pillows if this is an option though

On check in was sent to a different hotel although close, not where we had booked. Also a completely different hotel to the one our friends were staying in! Again not the Brittania as booked. 2nd hotel wanted to charge again £100 security deposit which is refundable and also said we needed to pay extra for breakfast which according to my booking confirmation is included!!! Bit of a poor show overall

We were lucky to book a bigger room. Bathroom was rather small. We were on the top floor so it's rather risky when we hado to lift heavy luggage to the room. The location of the property is quite a walking distance from the train station.

Serious Warning: Avoid This Property! This hotel appears to operate a deceptive scheme. Upon arrival, they demanded an additional significant sum for potential damages, which was not disclosed upfront. After payment, they claimed no rooms were available due to maintenance issues and refused a refund. This forced me to accept alternative accommodation, despite the hotel showing vacant rooms on Expedia. Crucially, they marked me as "checked in," preventing me from canceling the booking. My assigned "room" was not in the hotel itself, but in a shared house at a different address, a significant downgrade from what was booked, and at an inflated price due to their added charge. This establishment engages in highly questionable practices. I urge Expedia to investigate how such operations are permitted on their platform.

So disappointed. Went to hotel and he changed me for security £100 after payments everything he told me go to another hotel which is in 5 minute by car and we will give u room there .then i went to another place and that was kids nursery and 50 plus baby stroller was there in hall m then i went to my room and i didn't sleep at all bcz there were kids with parents and all day crying playing in front of my room.. i had extremely bad experience. I just wasted my money. Better not to book room ever in this hotel they will send u to another's places to stay there

Dirty, bad location, bed uncomfortable and fixtures old and not working properly. Staff weren’t very friendly

I wanted to find a hotel with a car park close to station for London. This hotel fitted perfectly. The young lady at reception was wonderful, taking account of my poor hearing. She took me out into the street to explain the 5 minute walk to Ilford Elizabeth Line station. Personally, I had no complaints with this hotel. I should add though that my partner found the other residents were noisy during the night. Sometimes having poor hearing is a blessing. I do recommend the Britannia Hotel.

Never book again got there and they sent me to another hotel (lucky 8 ) Dump got no sleep would definitely recommend people stay away from this one

Have raised a complaint the room was so terribe we coudnt stay

Got to the hotel to be told i was staying at great western 5 minutes down the road. Got there and then went from that hotel to argyle. Eventually got a room. The room smelt of damp. A hole in the wall. A front door that had a winter that looked over the bed. A hole in the floor that no one told me about and i nearly broke my ankle. There was no hot water, stains on the carpet.

The reception person was so professional, understanding & a great person. The room was great value. I was local in a trip & last minute had to make a booking. I would thoroughly recommend for a stopover. Well done & truly grateful. Tommy ☘️

transparent curtain and it was torn. due to bright light in the morning around 4:30 AM. was unable to sleep. tried my best and called them around 7 am with lot of difficulty. person attended after 3 calls (I was asked to go to reception which was few blocks away). the person attended- did not even apologise for the inconvinience. kept telling that no one had complained before (kept repeating the same)- she pretended and ignoring the casual relationship of bright light and sleep. she even blamed (retracting later)- me. I could surmise that she is not experienced and owners of the place just recruited random cheap labours. their motivation is just moneyt dont value anything else (most definately they are asians- even I am). towels were- little bigger than hand kerchief. reception/ was accusing me that i am trying to check out later with this blame (transparent curtain- bright light seeping through). I had to rent another room (still not graet but little less transparent- i had to sleep as i did not sleep for more than 3 hours- as i went to bed late after few drinks with friends) -another issues is- booked for brittania- i was sent to best western which was half a mile away with poor direction skills. may be both franchise owned by the same rougue owners.