Overall Ratings & Reviews Hotel Rancho Encantado

Excellent!!!

Hotel hermoso y tranquilo con acceso a la laguna.

Attention to detailed and beautiful buildings, gardens and facilities. Friendly staff

This was our second time staying at the property—our first visit was seven years ago. We returned because we had such a great experience the first time, and we were pleasantly surprised to see that the new ownership has made significant improvements. The property now features a beautiful pool and a picturesque dock extending into the lagoon, complete with hammocks for relaxing. They also offer a boat tour of the lagoon, which was excellent. Our guide was fantastic, and even though we were running late, they kindly accommodated us with a later departure. We were celebrating our son’s 15th birthday, and the staff went above and beyond to make it special. They arranged for a cake, decorated his room, and even sang Happy Birthday. The food throughout our stay was delicious, and a highlight was the woman making fresh corn tortillas on-site, they were incredible.

Great location, courteous staff, highly recommend it 👍

Excellent hotel and restaurant. I would recommended 100%

Very nice staff

Beautiful property all around. Only stayed half the trip but if I had known I’d love it so much, I’d stay the whole time

The hotel is an oasis on teh Lake with great waterfront location with on-site pool, restaurant and dock facilities.

This place has to be the most gorgeous hotel on the Bacalar Lagoon!

Great place

Increíble experiencia

Best place in Bacalar!

I would have given less stars but foe the concierge Sr Barranco. He did a wonderful job. The restaurant staff were less than helpful.

First time visiting Eco resort. Enjoyed a lot peaceful environment, healing the stress. Excellent service and kindness of the people work there.

Coming to this sparkling clean handsome hotel after beach time in Tulum was fabulous. The restaurant was excellent - my adult kids and I liked the little gourd of chocolate and homemade taco upon arriving- and then the array of regional dishes. Service was perfect. We could swim off our dock and play cards on our private veranda. The heavy wooden shuttered doors in the immaculate were elegant and effective.

Fantastic location, very accommodating staff and management, all in all a wonderful experience

Beautiful place! We enjoyed every second The staff was kind and helpful at all times

Good