The hotel is in excellent condition but some modern touches like walk in showers and USB plugs would be an improvement.

Hotel does not deserve 5 star. Room was small and not comfortable. Service desk slow. Check in took too much time.

Great location, very nice lobby and friendly staff. Hotel room was a bit dated and needs an upgrade, but then it was reflected in the price. All and all not a bad deal.

Whilst the staff are great and the foyer is beautiful, everywhere else, particularly the rooms, are extremely dated and in desperate need of modernisation. The luxurious sun beds in the photos are not the same either - in fact the pool terrace isn’t great either - again, needs updating - just 2 umbrellas. The breakfast was distinctly average and certainly not 5 star - you spend every day looking for staff to request that more butter or bread be put out of for the milk/water in the coffee machine to be filled up. Again - not 5 star!

Friendly staff, conveniently located.

If only the wifi wasn't so slow this place would be perfect

Very luxurious hotel in a good location. Staff were very friendly and helpful. There was a huge tub with a whirlpool bath!

When in Zaragoza, dinner at the Palafox is a must have. It is alone reason to travel to Zaragoza. The breakfast buffet was extraordinary as well. Well situated to see Old Town Zaragoza as well where a most important cathedral-basilica has a home. It’s called Virgin of the Pillar

Not 5 star. Room tired, service ok, breakfast definitely not a 5 star breakfast.

Normal. Un par de oportunidades: Habitación junior suite muy pequeña, mobiliario anticuado No repusieron la trenza aragonesa cuando se acabó en el desayuno, Tardaron varias horas en hacer la habitación desde que dejamos el hanger. No repusieron agua en la nevera; tuvimos que solicitarlo

Excellent location. Lovely marble bathrooms. Flawless .. apart from a bit noisy on last night. Would recommend highly

Comfortable and helpful staff

Have stayed here on previous trips to Zaragoza - always a great place to stay. Convenient to everything with coffee shops and restaurants around the corner. Very well situated in central Zaragoza.

It was a good hotel for a one-night stop on the way by car to southern Spain.

If this was a 5 star hotel, it must have been 50 years ago. The decor is very old and shabby The rooms look like they haven’t been refurbished in decades. They use out dated and obscure methods of storing details. The wanted to manually save my credit card number in their computer, instead of blocking my card for a set amount. meaning i had to pay €50 with a UK card and then refund me on departure. This mean i lose about £5 just to ensure a safe method of giving a deposit. The air conditioning didn’t cool the room and when i asked, they said, “just open the window”. that’s fine until the traffic noise starts in the morning. The door to my room squeezed continuously, every time i used it. I am on a long work trip for 20+ days, but decided to move hotels at the opportunity, i won’t be back , that’s for sure

Excellent hotel! Staff was magnificent!

At check-in, we were assigned a room, but upon entering, we were shocked by its condition, the smell, and the dirt. It was hard to believe that such a room could exist in what is supposed to be a 5-star hotel. The room was located at the farthest end of the third floor and appeared to be in this state because it was equipped for disabled guests and had likely been unused for a long time. Initially, I was informed that no other rooms were available, but fortunately, they eventually relocated us to a much nicer room.

Very pleasant stay

Lovely hotel , perfectly situated for us to visit the Old Town and watch our daughter in an orchestra tour.

Great property and location!