Beautiful property. Breakfast was mid. It was a little out of the way for common Lanzorate sites. Staff was not that helpful to me when I inquired about renting a car and had to figure it out on my own. and trust me, you NEED a car if you're staying here.

Horrible. No fridge or air conditioning. There is NOT a poolside bar or a deli.. it is the place you have breakfast which is then closed all day - it is a countertop at best and has no bar. You have NO access to water, drinks or food by day . I asked for ice ( for my WARM bottled water ) and was refused 3 times. In 25 degree heat to have no access to hydration or a fridge to keep your own is shocking. At the VERY least it should be advertised on their ‘ facilities’. I would not have booked. Food in the restaurant was revolting and WAY overpriced.. loin steak ( what is that?) arrived looking like a grey bluish brain.. sawed into it and totally RAW / freezing. Only wish I’d taken photo.. looked like a dead body. The ‘ look’ I got returning it ( I believe this is a popular place with locals) was shock that I dare do so .. ordered aubergine something .. inedible and look and consistency of cat food. Left starving .. and they still made me pay! Wine ( only thing to stop me crying) fine but the mark up .. daylight robbery. €10 bottle Protos sold for €30!!! . On top of all this staff either completely ignored me or were rude.. including those at reception and the manager. It was mostly Spanish guests and they spoke to them , often over the top of me! I wanted ‘ away from tourists’ but this was next level .. treated me like I was a stray Dog that they wanted to kick. In fact there was a stray cat.. they were friendlier to it . Pool ICE.. NOBODY went in it inc. me.. HELL HOLE!

The staff were extremely helpful and polite! Great location, not too busy or noisy.

Beautiful traditional small hotel with traditionally styled rooms. Unfortunately the restaurant wasn’t open on the night we stayed.

Nice location, room and breakfast. Communal Facilities need a facelift. Hot tub needed a clean and refill. Admin chaotic - our reservation was duplicated. We were charged twice and refused a refund.

peaceful

A super little traditional hotel away from the tourist areas. Great value for money.

The property was lovely and clean, cleaning carried out everyday. Staff very helpful. Rooms could have done with a small fridge, breakfast okay but I would have liked more protein in the choice. Restaurant good quality but expensive. Pool area lovely but sometimes a sewage smell when sunbathing. No one available to advise of this. Overall, good value for money and would go back.

The bathroom was spotless and very bright and airy, but we felt our room was a little soulless. The breakfast was quite good if a little monotonous after a few days. The owner/manager was slightly odd and not super welcoming, but maybe she was having an off day. Yaiza seemed to have its own microclimate of cloud & rain when we stayed (March) but nearer the coast the weather was better. Pool absolutely FREEZING when we stayed, be warned!

Small, pretty hotel in good location for touring. We went for the basic room, and it was simple, but clean and comfortable without any frills - but a bottle of water in the room would have been nice. The the hotel gets really quiet at night. Nice on site restaurant and the buffet breakfast offered a good range. Small issues with service where promised extra pillows didn't turn up, and when were again requested later in the evening we were challenged on when we arrived, who we had asked and when... and then got presented with 2 mismatched -sized pillows to take up the room ourselves. Bit silly really.

We had a fabulous room (6)! Breakfast on the terrace was very good with lovely, friendly staff. Location was quiet and easy to access the rest of the island.

We enjoyed the quiet location. Staff were pleasant and helpful. Breakfast was adequate and evening meals were plentiful. Our room had no air conditioning so best to check before booking as it would be stifling in very hot conditions. But overall a very nice hotel.

3 night stay in quiet comfortable hotel. Excellent breakfast. Good dinner at the on site restaurant.

Excellent hotel - very friendly staff, lovely welcome although we had arrived late at night and well outside of their normal opening hours. Would definitely stay here again. Very good food, especially the breakfast.

Loved this little hotel in the centre of the island - location was fabulous for day trips in all directions & especially handy for the wine region which we loved. Breakfast is basic but all that you need, service is excellent & the hotel is spotless in a lovely little quiet town.

The place is nice and very well located. Owners take care of making you feel welcome and give very good advice to discover the area. We were looking forward to the open air jacuzzi and this is not working at the moment and that was kinda disappointing. Rooms at the old part of the house are ok but beds are in need of an update as these are not comfortable anymore. Very good point for the restaurant though, which is one of the best in the surroundings.

Lugar de encanto, sobretodo la parte antigua del edificio.

Great stay very quite and peaceful place food nice in the morning and evening meal

Very impressed with this hotel. Great breakfast and quiet location. Good value too.

Really unusual building, our room consited of 2 high ceilinged and large. Very comfortable beds clean, personable staff and overall postive experience the only exception that our room did not have a mini fridge which really is a must.