Loved our time here, 2 couples celebrating our wedding anniversaries. The location is stunning, the pool and jacuzzi sublime after a bit of sight seeing. I will say the hotel advertise a 24/7 bar however the night porter/bar man was rude and not customer focused at all, very disappointed with his manner and conduct. We will stay again though as the other staff were lovely

Beautiful hotel and property right next to la cite, but away from the crowds. Rooms were very clean and chic with excellent air conditioning. The pool was the highlight. Lots of sun loungers, perfect for a hot afternoon.

It is really close to the walled city. The staff let me park my car and let me use the washroom after I checked out; it made my visit of Carcassonne really easy.

We had a great family room for our family of 4, 2 adults and 2 teenagers. Air conditioned, nice pool in a small garden, We also enjoyed the hotel breakfast , generous serving sizes and great apple juice. Hotel is just across La Cite, walking distance from the castle and restaurants. Highly recommend it.

Outstanding! Even though the room was in another building just across the road, you have access to the restaurant, bar, terrace and beautiful spa. Location is fantastic, looking out to the castle with easy access to the ‘cité médiévale’.

Nice hotel, brilliant setting just opposite the city walls. Rooms in the annexe (where we were) are very funky, lots of modern vibes but perfectly decent. No tea/coffee making facilities in the room - which is disappointing - but apart from that, no issues. My only problem with the booking was checking in - the one member of staff was incredibly diligent, but took far too long to book people in. I know this isn't a Travelodge, but most people are experienced travellers and don't need to be shown to their rooms! But when a second staff member turned up (after 20 minutes) things moved much quicker. All in all excellent, but don't turn up when there's a queue!

The grounds the proximity to La Cite is wonderful.. the pool is fantastic

T

Great pool, nice view, clean room

Pictures of the hotel are not true, the real hotel is crossing the street and different of what they are offering.

Beautiful property just outside the castle grounds in Carcassonne with on-site parking. Very convenient with multiple restaurants across the street inside the castle.

Great location, near the walled city.

Good bang for your buck and unbelievable location. Amenities are fine but not awesome - also no onsite laundry which is reported in Expedia as a perk

Great location and friendly staff.

The hotel is a lovely setting and the main hotel appears to be excellent, resident cat that was the highlight of the stay and lovely dog, grounds are beautiful and lovely coffee. I would stay again with amendments; A few things holding the hotel back- rooms in a building a room over, clearly from hotels success but need work. No kettle/coffee or cups, but instead singular can of fancy water which was not replenished. Spa was a surcharge in 30 min blocks and not advertised as such and pool was closed but not advertised. It's not suitable for elder guests, as no lift and one elderly person in our ground fell down the stairs which are dark and not easy to see.

We had a lovely stay. The room is very efficient. The staff was the highlight as they were very helpful with holding our luggage when we arrived early and provided recommendations for restaurants.

Absolutely a dream location to access the medieval city. Literally steps from the Narbonne gate. Our room was spacious and comfortable, but our door lock was broken so locking the room was impossible. Luckily, the room had a second hidden door behind the floor to ceiling blood red curtains, so we could safely lock our stuff up while we explored. After a full day of exploring the medieval city, we came back to the room late at night to no heat or hot water - which was a super big let down. The staff did work to get it turned back on, and we had hot water by midnight, but were freezing. The restaurant was not open during our stay, so I can't speak to that. We didn't have time to find/use the pool. hot tub or spa. Wish we had more than one night to really enjoy the hotel's amenities. We loved the town and would recommend staying here.

Gem of a hotel, superb location, very helpful friendly staff. Attractive outdoor spaces. Rooms are compact but well designed. If I was staying longer than a few days would appreciate a kettle in the room. Otherwise couldn’t fault our stay

We just stayed one night and it was in a great location. It was right across from the medieval fortress. My room was very nice and clean. I had some trouble with the heat and patio door, but the receptionist attended to the matter immediately and solved the issue. We enjoyed the lounge area to meet with family and enjoyed cocktails and a snack. There didn’t seem like too many guests were in the hotel as we had the lounge to ourselves which was nice and almost private. Breakfast was plentiful with a good selection for each of us all served at our table. The only disappointment was that my boiled egg was not cooked to my liking. I had asked for it to be well done and it was cooked soft. Other than that, everything was good. We didn’t use the facilities other than the lounge as we were only there for the night. It was a very pleasant experience to spend reuniting with family and would recommend this hotel if you want to see the medieval town. Great location!

The room appeared clean but had a strange odour. Unhelpful staff when we asked to upgrade / change room. Decor very tired. No kettle or fridge in the room. Lacking English speaking TV channels. But great location.