Booked because of the spa, such a disappointment. Tiles missing out of the steam room, only noticed as it wasn’t working, not one shower in the spa area working, had to go into changing rooms to shower down after sauna etc. water fountain not working. Changing rooms not much better, locker had key code locking, difficult to find one that actually worked, hair drier not working either. Such a shame it’s being run down as could be stunning.

Pool area very dark due to bulbs out. Cleanliness poor in areas

having had an enjoyable stay previously we booked again and were looking forward to the trip. Sadly, our trip was not possible due to high snowfall and traffic disruption. I messaged the hotel to say the roads were impassable and asked them to refund or move my booking to a later date. Not even an answer despite a follow up mail.

I stayed here for work. 1st night, the room was clean but quite basic. I got woken up at 12.15 am by a group of drunken men who didn’t stop with their noise until 5 am. I told reception the next day and they moved me to a much better and quieter room the next day. Food was excellent in the restaurant. I didn’t try the spa. Staff very welcoming.

A very good hotel

Had a lovely stay at this hotel the room was spotless and staff were great, breakfast was also very good as much as you could eat and all fresh and hot. The facilities are also great, pool was warm and we made good use of the sauna and jacuzzi all our towels were provided fresh and clean, however I couldn't find a working locker in the changing rooms and another customer told me that was a common issue. We booked two evenings at the waterside restaurant which is part of the hotel but a separate building, the first evening we had crispy chilli chicken and although very pleasant we felt the portions were very small however on our second visit we had the beef burger with fries and we can definitely recommend it very tasty and more than enough to fill a hungry traveller. Unfortunately on a down side the furniture let it down there were stained chairs throughout the restaurant and that was a shame it lowered the experience of our evening. Also unfortunately we were surprised to find it was card only payments but after a little negotiation we managed to pay by cash although we were told we could not have any change from our bill and that's worth remembering if you like us wanted to pay the old fashioned way.

A good stay. We did not use the spa or pool.

Nice spacious but dated room. No window as only French doors so had to wedge open to let air in. Shower was great. Breakfast nice enough. Not sure I’d want to be there when it was busy tho

The food was delicious, the room was spotless and spacious! It was a lovely night away and the spa facilities were very good with polite, professional staff to help at all times! Definitely recommend!

Sink was cracked Tiles in the shower grubby Beds not that comfy WiFi was terrible

Very noise at night Phone room ringing at 6.30 when not requested a wake up call Fire alarm going off at 7.20 am

The mattress was disgusting, badly stained & the room smelled because of it. We only discovered this in the morning which made me feel sick that I’d slept in it! I’d like a representative of Expedia to contact me please about a refund.

Overall a great hotel let down by a couple of minor points in the spa gym. I couldn't find a single locker door that would lock and the water was off while work was being done on the system. Listening to some local people chatting amongst themselves, this doesn't sound unusual. The pool and the sauna, however, were fabulous.

Didn't use spar

Room was comfortable, staff very curtious and the food in the restaurant was delicious. Breakfast had a wide selection of hot and continental choices along with pastries. Would stay again.

Great stay lovely room

Lovely hotel, the grounds of the hotel are beautiful and staff where really friendly

Great facilities, great staff, great hotel

We stopped here about 4 years ago. It was tired then but it was clean, the staff were friendly and the food was fantastic. We often stop at Oswestry on our way to visit family in Powys. We Will not be stopping here again! On arrival the receptionist was "busy" chatting with her colleagues in the office opposite. Despite being aware we were there she still didn't come to check us in for at least 5 minutes. Just the welcome you want after a long drive and needing toilet extra. We asked for a quiet room and despite this we were given 224 on the fist floor in the middle of the corridor with rooms above and below and the balcony door didn't shut properly so you could here traffic from the main road all night as well as all the other guests coming and going slamming doors dropping toilet seats coughing and anything else people get up to in hotel rooms. The bedding was clean but other than that the room was filthy. Thick dust down sides and under furniture, black mold in shower and on shower head marks all over paintwork and I would have required gloves if I needed to pick up the phone. We went to the restaurant for our evening meal and after spending £100 on mediocre food and fairly bland service we left to return to the room. We asked at reception on the way back if we could have a late check out (as they had given us one on our previous visit) she said yes for £25 for 2 hours....we declined, and with all the noise we were glad we did. We went to lukewarm breakfast. Not good!

Stayed here for a Valentine’s night away. Overall a good stay, just a few things that could be improved. Checked in and was given the wrong room, went back down to reception and was told they’d checked us into a different room, and lucky that nobody was in there!!! Gave us the correct room and it was pleasant, however there was a ladybug infestation, around 20-30 on the doors/curtains!!! Took us a while to get them all out, but after an hour swimming, came back to the room finding more had come in, and flying round the room, think that needs to be looked at, room 305.